Information Technology Manager, Software

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

At Delta Air Lines, connections are at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is investing in and growing our capabilities across our IT global technology hubs, to continually improve the end‑to‑end travel experience for our customers and enable our 90,000 Delta people who serve them.

Join us on our transformation journey in becoming a world‑class IT organization at the world's best airline!

As an Information Technology Manager, you will lead large, high‑performing engineering organizations focused on building next‑generation, AI‑enhanced, cloud‑native Reservation and Contact Center solutions. This role requires a visionary technology leader who can harness Agentic AI, modern architectures, and scalable AWS services to accelerate software delivery, improve system resilience, and elevate the customer and agent experience.

You will drive the strategy, architecture, and execution of highly available, secure, and service‑oriented digital platforms. The ideal candidate brings deep expertise across modern UI frameworks, API‑driven microservices, and cloud‑native engineering, with proven success leading sizable software teams in fast‑paced environments. Experience with AWS (Solutions Architect certification preferred) is highly desirable.

This leader will champion automation, AI‑powered engineering productivity, and modern Dev Sec Ops  practices to dramatically shorten development cycles and increase operational agility. You will be responsible for shaping long‑term technical direction, guiding hands‑on solution design, and developing top engineering talent capable of delivering scalable, intelligent, and user‑centric digital applications for Contact Center Specialists.

Key responsibilities include driving the full software development lifecycle, ensuring on‑time and high‑quality delivery, and cultivating a culture of innovation, accountability, and continuous improvement across engineering squads.

• Lead, mentor, and manage a team of software engineers.
• Oversee the design, development, and deployment of software applications.
• Collaborate with cross‑functional teams to define project requirements and deliverables.
• Ensure the implementation of best practices in software development and coding standards.
• Conduct regular performance reviews and provide constructive feedback.
• Manage project timelines, budgets, and resources effectively.
• Stay updated with the latest industry trends and technologies.

• 10+ years of hands‑on professional experience in information technology, preferrable managing development teams.
• Strong knowledge of software development methodologies (e.g., Agile, Scrum).
• Proficiency in programming languages such as Java, C++, Python, or similar.
• Experience leading AI‑enabled, cloud‑native software solutions at scale.
• Proficiency with UI technologies and frameworks such as Nodejs, Angular, Adobe Experience Manager.
• Experience in Customer Engagement and Communication using Sales Force.
• Experience with AWS Cloud computing platform.
• Familiarity with Dev Ops practices and tools.
• Experience with microservices architecture and containerization (e.g., Docker, Kubernetes).
• Proven track record of successfully managing and delivering complex software projects.
• Candidate must be solutions oriented using rigorous logic and methods to solve difficult problems with effective solutions, probing all sources for answers.
• The candidate must have excellent written and verbal skills with the ability to communicate effectively with all levels of employees and management.
• Self‑learner with the ability to learn new technologies and provide tangible results.
• Highly adaptable, a driver of change, and capable of quickly rallying teams / peer groups.
• Personal Accountability:
  We operate a highly mission critical technology environment which means we need to act proactively and accept responsibility for the overall outcome.
• Collaborate…