Forward Deployed Engineer | Fresh

We solve the hardest problem in store operations. Ordering standard products is easy. Ordering the right amount of bakery, meat, dairy, fish, and produce so stores stop wasting and stop running out is not. That is what we build for.

IDA was Founded in 2023 as an applied AI company from day one. IDA was acquired by RELEX Solutions late 2025 and are now owning fresh store-level applications across the RELEX ecosystem. A small team by design, where everyone ship work that matters. IDA (Now RELEX Fresh) operate with short decision‑making chains, real autonomy, and a culture where feedback is direct and impact is measured, without ego.

We value people who are honest about what works and what does not, who take ownership of hard problems end to end, and who would rather build something tonight than schedule a meeting about it next week.

We are looking for a Forward Deployed Engineer to be our first hire in the US, embedded in our largest and fastest‑growing market. You will be the technical face of RELEX Fresh to US grocery retailers, combining engineering ability with real customer presence.

As a Forward Deployed Engineer, you will own high‑impact AI deployments from pre‑sales to production. You will work directly with customers, ensuring our solutions deliver measurable business outcomes.

• Own customer Proof of Concepts (POCs) end‑to‑end, from scoping and technical design to validation and measurable ROI
• Manage multiple parallel pilots, ensuring clear timelines, stakeholder alignment, and strong conversion to long‑term partnerships
• Partner closely with Sales to translate business needs into technical solutions and support deal closing
• Collaborate with Engineers to deliver production‑ready AI
• Deploy machine learning applications (forecasting, optimization, automated decision‑making) into live customer environments

• Deep Engineering experience in a related field
• Strong understanding of machine learning fundamentals and proven experience deploying machine learning or AI solutions into production environments
• Experience working with cloud platforms (AWS, GCP, or Azure) and modern data stacks
• Strong business acumen, with the ability to translate technical work into measurable financial impact as well as to communicate it
• Comfortable managing ambiguity and taking full ownership of outcomes
• Comfortable with using AI in your everyday work and developing the use of AI tools as a larger organizational strategy

• Flexibility in how and where you work
• Room to thrive in a fast‑growing global company with a good market position
• Practical benefits that support work, family, wellness, and everyday life
• Annual leave
• Diverse, inclusive, and supportive work culture
• Work that meaningfully reduces waste and improves sustainability
• Ownership, autonomy and flat hierarchies
• Two paid volunteering days each year

We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment.

Apply today and be part of the future.