Senior Manager, Software Delivery

The Senior Manager, Software Delivery

The Senior Manager is accountable for delivering software engineering for Shake Shack Digital and Data, leading cross‑functional teams to produce high‑quality software products and data solutions on time and within budget. The role combines technical expertise, leadership, and project management skills to drive the development, implementation, and optimization of engineering and data systems that align with organizational objectives.

The Senior Manager is a strong communicator at all levels, comfortable leading a distributed team of internal and external technology resources. The role requires a strategic thinker with a solid technical background in software delivery and the ability to understand the business value technology provides.

With the rapidly evolving business needs, the Senior Manager balances being hands‑on and strategic, partnering with business and technology teams to ensure best‑in‑class software delivery while working with 3rd‑party global teams for Digital and Data.

• Build, manage, and operationalize cross‑functional program plans focused on on‑time delivery, stakeholder management, dependency identification, and risk mitigation in support of the corporate strategic plan.
• Provide leadership, guidance, and mentorship to software engineering and delivery teams, manage technical risk, and represent the work product to IT leadership.
• Own and communicate project metrics & processes (agile and waterfall) to help stakeholders understand what is being delivered, when, program status, and improve overall feature delivery.
• Manage allocated budget for programs enabling business technology and outcomes. Drive improvements for software delivery maturity to enhance speed, quality, and value of software products.
• Assess and grow talent: manage, build, and mentor a team of FTE and partner resources to achieve business and personal career goals.

• Experience building and cultivating software delivery practices and processes, consistently delivering on‑time and on‑budget programs involving high‑quality software systems.
• Experience driving adherence to Release Management and Quality Assurance best practices for partner teams.
• Previous work in Commerce, QSR, Retail, Hospitality, or Technology Consulting firms as engineering delivery leader focused on consumer‑facing (B2C) and operator‑facing high‑transaction platforms.
• Experience establishing criteria and processes ensuring delivered experiences are of high quality and performance.
• Hands‑on experience leading result‑oriented Software Delivery execution through a multi‑geography team (60+) using Agile methodologies for digital programs.
• Track record of working in cross‑functional environments delivering features on digital products on time and budget.
• Created a culture biased toward owning end‑to‑end delivery of projects and experiences aligned with corporate goals.
• History of planning, estimating, and delivering complex software projects aligned with budget and timelines while managing 3rd‑party partners.
• Experience managing 3rd‑party partners – onshore, nearshore, and offshore.
• Hands‑on experience creating estimation frameworks across digital platforms and serving as a leader steering estimates aligned to business goals.
• Track record of collaborating with IT and business across cross‑functional teams.
• Broad understanding of cloud development technologies and trends for enterprise‑scale distributed systems, Dev Ops practices, multi‑tier SOA architecture, OOD, iOS Development (Swift), Android Development, JavaScript, etc.
• Experience in effort sizing for work and understanding technical dependencies and mitigating business risks.
• Experience leading technical conversations with third‑party partners, not being completely dependent on architects or developers.

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre‑Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities

* Eligibility criteria applies

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.