Community Services Supervisor- and Residence

Position: Community Services Supervisor-Housing and Residence Life
About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.

Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting Faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's Faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security.

Georgia Tech ranks among the nation's top 20 universities for research and development spending and is No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the well-being of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good, breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

Housing and Residence Life is passionate about the Georgia Tech residential student experience. With 97% of all first-year students choosing to live on campus, we create spaces and opportunities for Yellow Jackets to grow and connect from their first day of college through their graduate studies. We are proud to support our students' personal development and academic endeavors while providing a safe and comfortable living environment.

Our department is a large and complex organization supporting over 8,700 on-campus residents among 49 traditional, suite, and apartment-style residence halls, some of which were constructed for the 1996 Summer Olympics. Our team of 200+ professional staff and 300+ student staff from six units supports residents directly and indirectly with their unique talents. We are housed within the Campus Services division, which includes many student service offices.

Mission

Housing and Residence Life creates caring, connected communities through competitively priced, well-maintained living spaces. We support students in building a strong foundation for their Georgia Tech experience, helping them feel seen, supported, and ready to thrive both personally and academically.

Job Summary

Supervise daily custodial activities within assigned housing units. Responsible for setting employee goals, assessing employee performance, providing feedback, and making pay recommendations. This position will interact regularly with: other custodial staff, trades staff and foremen, residents, and other Housing administration staff. This position typically advises and counsels custodial staff. This position will supervise: assigned staff.

Responsibilities

Job Duty 1
- Tour buildings, monitor work activities, and interact with employees to ensure adequate service delivery.

Job Duty 2
- Manage work orders. Ensure that work orders are appropriately annotated and addressed in a timely manner.

Job Duty 3
- Respond to customer complaints and concerns promptly.

Job Duty 4
- Interact with residents, resident life staff, directors, administrators, and other housing staff regarding service delivery.

Job Duty 5
- Select, train, monitor, and evaluate the services of community services staff.

Job Duty 6
- Supervise special projects and temporary workers during the summer months.

Job Duty 7
- Perform requisitioning, inventorying equipment, and managing supplies.

Job Duty 8
- Perform other duties as assigned.

Required Qualifications

Educational Requirements

High school diploma, GED Certificate, or Vocational School Diploma

Required Experience

Three to five years of…