Senior Software Engineer - Enterprise Artificial Intelligence; AI

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview:
The annual base salary range for this position is $ - $. The actual salary will be determined by factors including scope, complexity, location, skills, education, training, credentials and experience. Employees are also eligible for performance-based cash incentive awards.

Travelers is seeking a Senior Software Engineer to join a small, cross‑functional team modernizing the software development lifecycle through AI. This role is a builder and a vision owner — identifying where AI agents and tooling create the most leverage across engineering workflows, shaping the technical roadmap in partnership with engineering leadership and the Engineering Chapter, and shipping production‑grade systems at enterprise scale.

Own a slice of the technical vision for AI agents and tooling across the software development lifecycle, partnering with engineering leadership and the Engineering Chapter to set direction.

Identify high‑leverage agent and tooling opportunities, build the business case, and define the roadmap to deliver them.

Design, build, and ship production AI agents that automate impactful parts of the engineering workflow.

Work hands‑on with modern agent frameworks, LLM APIs, and orchestration tooling to deliver reliable, production‑grade systems.

Set technical direction for agent architecture, evaluation, and observability within the team.

Partner closely with the Engineering Chapter to establish agent engineering as a shared capability — contributing patterns, standards, and mentorship across the broader engineering community.

Investigate and resolve critical, high‑impact issues affecting agent behavior, accuracy, and reliability in production.

Apply current industry practices in agentic AI — including tool use, retrieval, evaluation, and prompt engineering — to design effective solutions.

Engage enterprise stakeholders to align agent strategy with broader engineering modernization goals.

Mentor team members and contribute to a collaborative environment that supports cross‑functional and rotational contributors.

Continually expand expertise in agent frameworks, AI tooling, and enterprise‑scale software automation.

Perform other responsibilities as assigned.

• 5+ years of professional software engineering experience, with at least 1 year shipping production systems built on LLMs or AI agents (not prototypes or demos).
• Demonstrated experience with modern agent frameworks (e.g., Claude Agent SDK, Lang Graph, Agent Core or similar) and LLM APIs (Anthropic, OpenAI, etc.).
• Proficiency with core agent engineering concepts: tool use, retrieval, multi‑step workflows, evaluation, and observability.
• Strong software fundamentals — distributed systems, API design, testing, CI/CD — applied to AI‑augmented systems.
• Experience defining and driving the technical direction of a workstream or product area, not just executing assigned tasks.
• Track record of identifying opportunities and influencing engineering or product strategy through technical insight.
• Adept at making decisions that involve a significant number of factors with broad implications.
• Strong communication skills: ability to describe technology concepts in ways the business can understand, document initiatives concisely, collaborate effectively with teammates and others, extract core issues quickly, give and receive constructive feedback, offer help when asked, and ensure everyone has a chance to share their thoughts.
• Advanced leadership skills: ability to take action even when there is no clear owner, inspire and motivate others, and influence team members.

• Bachelor’s degree in computer science, related STEM field, or its equivalent in education and/or work experience.
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