Senior Software Engineer

Overview

Seeking a seasoned, skilled Developer with troubleshooting, communication, and resolution building skills. The ideal candidate is adept at multi‑tasking, flexible with changing priorities, and able to deliver on commitment dates while maintaining calmness and clarity in a sometimes high‑stressful pace.

• Defines, analyzes, and resolves customer escalations in a timely & accurate manner.
• Proven ability to investigate and resolve complex customer escalations — with hands‑on experience using AI tools (Claude Code, Cursor, Git Hub Copilot) for log analysis, root cause identification, and defect diagnosis.
• Provides periodic updates to customers, co‑workers & management on the status of outstanding issues.
• Documents complex issue resolutions for both the customer & internal reference as needed.
• Track record of delivering production code fixes end to end — from defect confirmation through AI‑assisted patch development, automated test generation, code review, and release validation.
• Assists team members with complex issues to gain experience & exposure to more advanced problems.
• Ability to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence.
• Contributes, reviews & maintains knowledge base content and product documentation as needed.
• Will require periodic after‑hour / weekend coverage, done on a pager rotational basis.
• Other duties may be assigned.
• AI Augmented Engineering & Debugging
  • Demonstrated experience using AI‑assisted development tools (e.g., Git Hub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrails.
  • Hands‑on experience with AI‑assisted debugging and remediation activities.
• Spec Driven & Agent Assisted Development Practices
  • Hands‑on experience with spec‑driven or agent‑assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews.

• 5+ yrs of software engineering.
• Excellent communication (oral & written), analytical and troubleshooting skills.
• OS experience in one or more areas of Linux, UNIX, and/or Windows.
• Frameworks:
  Java, J2EE, Servlets, MDB, HTML, JNDI, Jax‑RS, JMS, Junit, XML, JSON.
• Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS.
• Cloud experience in one or more areas of AWS, Azure, Google, IBM, Red Hat.
• Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL.
• Ability to read and code through an Object Oriented Language; preferred Java.
• Experience with JDBC, JDK, JVM stack traces.
• Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities.
• Aptitude to prioritize and handle multiple issues simultaneously.
• Strong attention to detail and accuracy.
• Ability to work independently in a fast‑paced environment.
• Ability to function and contribute in a team environment.