Software Engineer PEGA & Openshift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide production support for Pega applications, including complex problem research, analysis, resolution, and 24x7 on‑call support.
• Perform end‑to‑end production issue triage, including troubleshooting, root cause analysis, and timely resolution of incidents affecting Pega applications.
• Actively lead and participate in production triage calls, demonstrating a dynamic, vocal, and collaborative approach, engaging all stakeholders (business, operations, infrastructure, and development teams) to drive quick resolution.
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
• Be responsible for end‑to‑end interface analysis, rationalization, declaration & definition of Deposits applications and APIs, including production support and stability improvements.
• Build non‑functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Design and implement monitoring, alerting, and incident response mechanisms using tools such as Dynatrace and Splunk to improve production observability.
• Build in and maintain security controls and monitoring in support of company standards.
• Support and contribute to Pega platform upgrades, including planning, execution, validation, and post‑upgrade production stabilization.
• Demonstrate hands‑on experience with Pega Smart Dispute (preferred) or similar dispute management frameworks.
• Typically lead moderately complex projects and participate in larger, more complex initiatives.
• Solve complex technical and operational problems; act as a resource for teammates with less experience.
• May oversee the work of a small team and be responsible for driving release/change management from planning to deployment and post‑validation, including production readiness and go‑live support.
• Assist with compliance and audit review activities; comply with Truist standards and complete assigned training in a timely manner.
• In an Agile environment, deliver high‑quality working software and automate manual/reusable tasks, working directly and engaging with the business from the beginning of the design work.
• Leverage continuous engineering practices to deliver business value and improve effectiveness of design and production stability.
• Actively participate in refining user stories with a focus on production supportability and resiliency.
• Design, develop, and maintain automated unit testing, and support integration and functional testing.
• Provide automated monitoring capabilities through tools like Dynatrace and Splunk, providing production warranty support, and facilitating knowledge transfer to production support teams.
• Occasionally develop code in accordance with the acceptance criteria established by the Product Owner.

• Required:
  • Bachelor’s degree in computer science, Software Engineering, or related field with 5 years of relevant experience or equivalent education and training.
  • In‑depth knowledge of information systems and ability to identify, apply, and implement IT best practices.
  • Strong experience in production support environments, including incident management, triaging, and root cause analysis.
  • Proven ability to lead production triage calls and effectively communicate with cross‑functional stakeholders.
• Highly Preferred:
  • Bachelor’s degree with 4–6 years of experience or equivalent education and software engineering training or experience.
  • 3+ years of hands‑on experience with Pega, including strong exposure to production support and Pega upgrades.
  • Experience with Pega Smart Dispute (nice to have).
  • Strong experience in triaging production issues in Pega applications and driving resolution across teams.
  • Hands‑on experience with the following technology stack:
    Distributed (Java, Open Shift, AWS, SQL, Middleware services, JSON, .NET, Postgres, DB2, SQL Server, etc.).
  • Experience building monitoring and alerting through Dynatrace and Splunk.
  • Experience using web servers, application containers, caching technologies, Git Lab, and schedulers.
  • Solid knowledge of…