Senior ServiceNow Developer

Position Title: Senior Service Now Developer
Location: Atlanta, GA
Engagement Type: Contract
Work Mode: Hybrid (First day onsite; onsite on-demand thereafter)
Duration: July 14, 2026 June 30, 2027 (12 months)
Interview Type: Webcam Interview Only

Role Overview:
A large state government IT department is seeking a Senior Service Now Developer to design, implement, and optimize solutions on the Service Now platform. The role focuses on enhancing IT service management and operational workflows through customizations, integrations, and cross-functional collaboration. This is an initial contract engagement anticipated to renew annually, subject to budget approval.

Key Responsibilities:

• Design, develop, and implement Service Now solutions including customizations and integrations

• Collaborate with stakeholders to gather, analyze, and refine business requirements

• Customize and configure Service Now applications, modules, and workflows

• Troubleshoot and resolve technical issues on the Service Now platform

• Develop and maintain technical documentation including system designs and user guides

• Mentor junior developers and contribute to team technical growth

• Perform Service Mapping, Discovery, and Event Management configurations

• Conduct code reviews and participate in design discussions

• Ensure compliance with coding standards, security policies, and best practices

Required

Skills & Experience:

• 6+ years of Service Now platform expertise (development, configuration, integration)

• 6+ years of JavaScript and scripting knowledge

• 6+ years of API integration experience (REST/SOAP web services)

• 6+ years of ITSM and ITOM process optimization experience

• 6+ years of experience with Service Now modules: ITSM, CSM (PSDS), HAM, and FSM

• 6+ years of Agile/Scrum project delivery experience

• 6+ years of technical documentation and system design experience

• Strong troubleshooting and analytical thinking skills

Preferred

Skills:

• Service Now Certified Application Developer or Implementation Specialist certification

• Bachelor's degree in Computer Science, Information Technology, or related field

• Proficiency in HTML and CSS

Additional Details:
Standard business hours, 8 hours/day, Monday Friday. Hybrid work arrangement; first day is onsite for onboarding. Preference given to candidates with full-time residency in the Atlanta Metro area or State of Georgia. Candidate must be able to travel to Atlanta at their own expense for day-one onboarding. No raises will be provided within the first 2 years of engagement.

Interested professionals may share their updated resume for consideration.