Head of AI

Head Of AI

Stord is the commerce enablement platform that powers $10B+ in commerce annually for some of the world's leading brands. We sit at the intersection of physical operations and software - running fulfillment centers, parcel networks, and the technology stack that ties it all together. AI is not a feature on our roadmap. It is central to every dimension of how Stord competes and grows.

The opportunity here is genuinely broad. On the product side, we are building AI-powered experiences that help brands manage, understand, and grow their commerce operations - smarter interfaces, intelligent automation, and capabilities that make Stord indispensable to the businesses that rely on us. On the operations side, AI has the potential to transform how we run our warehouse and parcel network - driving better decisions, automating manual processes, and making our operations more efficient as we continue to scale.

Internally, AI is already changing how our engineers work, and we are only at the beginning of what that unlocks. Across all of this, better data and smarter decision science means the business makes faster, more accurate calls at every level. What makes this role distinct is the intentional coupling of product and operations. At Stord, what we build and how we apply it internally are not separate concerns.

A capability like demand planning is simultaneously a module we sell to customers and a tool that powers our own labor planning. The person in this role sees both sides and builds accordingly.

This is one of the most important hires we're making in 2026. The Head of AI is not a narrow technical role - it's a GM mandate. You will own the AI product roadmap, lead the AI engineering team, and be the force that ensures AI is woven into every part of Stord: the product we sell, the operations we run, and the way our engineers work.

You will sit within engineering, reporting to the Head of Engineering, and operate as a senior partner to Product and Data leadership.

• AI product delivery
  - Own the roadmap and execution for all AI-native product capabilities. The AI PMs and Engineering Teams for AI report to you. You are the single owner for what ships, when, and why.
• Internal AI enablement
  - Ensure AI is not just a product we sell but a capability embedded across Stord's operations, workflows, and engineering practices. You partner with every function, from ops to finance, to accelerate their adoption of AI tooling and agentic workflows.
• Agentic engineering
  - Drive Stord's transition to agentic development. Work alongside the platform team and engineering leadership to ensure AI-assisted development is standard practice across every engineering pod, with measurable gains in velocity and quality.
• Technical strategy and architecture
  - Own the AI architecture decisions that matter: model selection, agentic pipeline design, LLM integration patterns, inference infrastructure, and how AI interacts with our operational data layer.
• Cross-functional alignment
  - Bridge AI across product, engineering, and data. Ensure the data team's platform investments unlock what AI needs. Ensure product and engineering are building toward a coherent AI strategy, not separate experiments.
• Talent and team
  - Hire, develop, and retain exceptional AI talent. Build a team that attracts people who want to work on genuinely hard problems at real scale.

• StordAI is materially better and is a meaningful differentiator in customer conversations
  - Chat, Search, and Inbox are polished, whilst Stord's Agent offering is adopted, and generating measurable value for brands
• Agentic development is embedded - every engineer at Stord is working with AI tooling, and we have measurable data showing velocity improvement
• AI enablement is running as a program - other functions (ops, CX, sales, finance) have adopted AI tools in their workflows with clear productivity outcomes
• The AI team is built - PMs, engineers, and EMs are in place, operating with clarity, and shipping at pace
• Our AI roadmap is clear, and excites both our customers and our business

Year 2 is about compounding that foundation - expanding AI's surface area across the product, driving material operational savings through AI-powered automation, and making Stord's AI capabilities a recognized reason brands choose Stord. The potential here is truly limitless and spans everything from end consumer touch points through, the brands that leverage Stord's platform, to the associates in our warehouses.

You're a technical leader who operates like a GM. You've built AI products that real users depend on. You know how to move fast without losing the thread on quality or architecture. You think in systems, not just features - you see how model choices, data pipelines, product design, and operational workflows connect, and you make decisions that optimize the whole, not just the part in front of you.

• You know what LLMs can and can't do, and when to leverage ML
• You've designed…