Sr. Software Engineer, Observability

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Software Engineering

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Monitoring Infrastructure team in the Service Delivery Platform & Reliability group at Slack develops platforms and tools that produce telemetry, provide insights, and improve observability in Slack production services with a focus on performance and reliability. We develop management tools for distributed applications and infrastructure, maintain datasets for performance and system analytics, and build interfaces and backend systems to answer questions and infer behavioral patterns about our users and systems.

Our toolset is varied; we work with open‑source observability/monitoring technologies like Astra and Prometheus, cloud providers such as AWS, and develop software using Go, Python, or Java.

• Build, maintain, and ensure timely delivery of our high‑volume event log pipelines.
• Create libraries, tools, and automation to help ensure that critical event data gets to the right place.
• Encourage a culture of observability at Slack — help suss out problem areas and consult on improving visibility into our systems.
• Prototype tooling interfaces or build new features for engineering use cases.
• Improve auto‑remediation in our logging infrastructure to avoid recurring failures.
• Teach engineers or customer‑experience agents how to use our tools to introspect their systems.
• Collaborate with the rest of the platform to integrate observability solutions, enabling service teams to make data‑driven decisions regarding operations, cost optimization, and scaling.
• Participate in the Monitoring Infrastructure on‑call rotation, triage, and address production issues as they arise.

• You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.
• You enjoy helping onboard new team members, mentoring, and teaching others.
• You live for unit tests, code review, design documentation, debugging, and solving problems.
• You have a deep curiosity about how things work under the hood.
• You are motivated by helping others succeed. When things break — and they will — you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to your coworkers.
• You care about improving the performance of systems through data‑informed decisions.
• You also know that the internet is a scary place and understand security concepts deeply and can put them into action to protect us and our users.

• Passionate about data visualization, graphing, and maximizing signal versus noise.
• Experience with Elasticsearch, Logstash, and Kibana.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.…