Technical Delivery Lead - Customer Engagement Solutions, Google Cloud

Who We Are

We are the Accenture Google Business Group (AGBG) Mid-Market team-a specialized group of engineers, architects, and builders delivering tailored Google Cloud solutions for mid-market, high-growth, and fast-paced enterprises. We partner with dynamic organizations to connect them with the right combination of Accenture solutions and Google Cloud products to accelerate business transformation and solve real-world problems, quickly. We are expanding our team to meet the unique, rapid execution needs of the mid-market segment.

The Domain

Customer experience is where brand loyalty is won or lost - and it's being completely reinvented by AI. Google's Gemini Enterprise for Customer Experience (GECX) is changing what's possible: intelligent agents that handle complex customer interactions autonomously, real-time insights that transform how companies understand their customers, and commerce experiences that feel personal  clients, high-growth, mid-market companies with millions of customer touchpoints, are investing aggressively in this space.

They need lean, agile leaders who can design, build, and deliver these solutions end-to-end to rapidly drive customer value and competitive differentiation. This is one of the highest-demand, fastest-moving areas in our practice

The Role

You're the person the client trusts to make it happen.

As a Technical Delivery Lead, you own delivery from solution shaping through go-live. You design the delivery approach, lead the execution, and ensure the outcome actually transforms how the client engages with their customers. You're supported by a dedicated engineering team - you set the direction, they build alongside you. But you're the one accountable for what ships.

This role is for someone who takes full ownership of their work. You care about the delivery quality, the client experience, and the result. You hold yourself to a higher standard than anyone else would.

You'll work directly with clients - sitting in their world, understanding their fast-evolving resource constraints, and delivering outcomes that matter. You'll have the autonomy to shape how they experience Google Cloud, from first conversation to go-live.

What You'll Do

+ Own the delivery. End-to-end. Scope, timeline, team structure, technology, quality, outcome. You're the single point of accountability the client relies on.

+ Design how it gets delivered. Shape the delivery approach - define the plan, structure the team, set the cadence, and sequence the work. Partner with engineers on the technical architecture; you own how it gets built, managed, and shipped.

+ Provide technical advisory across the engagement - Guide our mid-market clients and teams on our offerings, technical implementation, and the underlying Google Cloud services, with a deep understanding of each client's existing environment and architecture.

+ Be the client's trusted delivery partner. You're the face of the engagement. Lead status reviews, manage expectations, navigate trade-offs in real time, and ensure the client always knows where things stand and what's coming next.

+ Get solutions into clients' hands fast. Pick up where the deal ends and make it real. Stand up the delivery, mobilize the team, and drive execution from day one - delivering proven capabilities in weeks, not quarters.

+ Lead across borders. Coordinate onshore delivery leadership with offshore engineering teams. Set priorities, define work streams, remove blockers, and keep the entire delivery machine moving at pace.

+ Drive quality and outcomes. Establish delivery governance, define checkpoints, track progress against commitments, and ensure every engagement delivers measurable client value.

Technical Skills & Domain Expertise

+ Gemini Enterprise for CX (GECX):
Core technical knowledge of Commerce Agents, CX Agent Studio, Agent Assist, and Customer Experience Insights.

+ Contact Center / CCaaS:
Hands-on delivery experience across Contact Center AI (CCAI), CCaaS legacy transformations, conversational AI application design, and IVR modernization.

+ Customer Engagement Solutions (CES) Integrations:
Strong competency in API-driven integrations, CRM/ERP back-end connectors (e.g., Salesforce, Service Now), and omni-channel orchestration patterns.

+ Agentic CX Architecture:
Practical working familiarity with intelligent customer-facing agents utilizing the Gemini Enterprise Agent Platform, Agent Development Kit (ADK), and Retrieval-Augmented Generation (RAG)

What Sets You Apart

+ Google Cloud

Certifications:

Active Professional Google Cloud certifications (specifically Professional Cloud Architect or Cloud Digital Leader with CCAI Specialization).

+ Advanced Agent Frameworks:
Hands-on experience deploying agentic AI frameworks via the Gemini Agent Platform, ADK, A2A, or Model Context Protocol (MCP).

+ Cross-Functional Ecosystem Exposure:
Secondary familiarity with adjacent Google Cloud domain areas to maximize mid-market account impact, including:

+ Data & AI:  Big Query, Vertex AI, and Looker for…