GDOT Sr. ServiceNow Developer

Honor Vet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline – it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.

Title: Sr. Service Now Developer

Location: 600 West Peachtree St. Atlanta (Hybrid)

Duration: 12 Months (Possible Extension)

The Senior Service Now Developer will be responsible for designing, developing, implementing, and optimizing Service Now solutions to improve IT service management and operational efficiency. This role requires strong technical expertise in Service Now development, configuration, integrations, and automation. The developer will collaborate with business stakeholders, IT teams, and cross-functional groups to translate business requirements into scalable solutions while ensuring platform stability, security, and adherence to best practices.

• Design, develop, configure, and implement Service Now applications, workflows, and custom solutions.
• Develop and maintain Service Now integrations using APIs and other integration technologies.
• Gather and analyze business requirements and translate them into technical solutions.
• Customize Service Now modules, applications, workflows, business rules, scripts, and UI components.
• Troubleshoot and resolve Service Now platform issues and performance challenges.
• Configure and support Service Now ITSM and ITOM capabilities, including Discovery, Service Mapping, and Event Management.
• Develop technical documentation, including system designs, configurations, and user guides.
• Perform code reviews and ensure compliance with development standards and security policies.
• Collaborate with stakeholders, architects, administrators, and development teams on solution design.
• Mentor junior Service Now developers and contribute to team knowledge sharing.
• Stay current with Service Now platform upgrades, features, and industry best practices.

• 5+ years of hands‑on experience with Service Now development and administration.
• Strong experience with Service Now platform customization, configuration, and application development.
• Experience working with Service Now APIs and integrations.
• Strong understanding of IT Service Management (ITSM) processes and workflows.
• Experience with Service Now modules including:
  • ITSM (Incident, Problem, Change, Request Management)
  • Customer Service Management (CSM/PSDS)
  • Hardware Asset Management (HAM)
• Experience with workflow automation and platform optimization.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to collaborate effectively with technical and business teams.
• Experience working in Agile/Scrum development environments.

• Service Now Certified Application Developer (CAD) certification.
• Service Now Implementation Specialist certifications.
• Experience with Service Now IT Operations Management (ITOM).
• Hands‑on experience with Service Mapping, Discovery, and Event Management implementations.
• Knowledge of Service Now platform upgrades, performance optimization, and best practices.
• Experience mentoring junior developers or leading technical initiatives.
• Bachelor’s degree in computer science, Information Technology, or a related field.