Software Engineer - Customer Success

Overview

Feedzai uses trusted AI to detect and prevent financial crime, fraud, and money laundering  protect more than one billion consumers and trillions in payment volume each year. Feedzai is a Series D company with a valuation around $2B and has raised $282M to date.

The Customer Success Engineering team works directly with clients and partners to ensure that installation, configuration, and customization are delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges. This role is for a client-facing engineer who makes a real impact.

As a Professional Software Engineer in the Customer Success Department, you will serve as a technical consultant to our clients, ensuring our solutions align with their architectural and business needs. You will guide clients through complex integration and performance strategies, leveraging expertise in SQL, No

SQL, Cloud environments (AWS, Azure, GCP), and messaging systems (Kafka, RabbitMQ). You will advise on installation and configuration and apply hands-on engineering skills to design and implement custom Java interfaces, web service integrations, and bespoke extensions for our Fraud Analysis platform. You will translate client challenges into robust, scalable technical requirements and execute those requirements when specialized development is needed, working with Data Scientists, Project Managers, and Fraud Analysts.

• Consult with clients to define technical requirements and architectural approaches for custom integrations.
• Develop high-quality, testable Java code for custom extensions and complex integrations when standard configurations do not meet client needs.
• Diagnose complex performance and integration challenges, providing expert guidance and code-level solutions to ensure system stability.
• Act as a strategic bridge between client business goals and technical execution, translating needs into efficient, scalable software solutions.
• Contribute to and advocate for engineering best practices, ensuring that custom work remains maintainable and aligned with the core product roadmap.
• Mentor, coach, and inspire other team members to foster best practices in software development and technical consulting.
• Work with Agile principles to regularly deliver quality products.
• Provide second-tier support for live clients.

• Bachelor’s or Master’s in Computer Science, a related field, or equivalent work experience.
• 2+ years of work experience in Java software development.
• Experience with thread and JVM memory management in high-performance systems.
• Client engagement experience and ability to act as a consultant to clients.
• Excellent English communication skills, both verbal and written.
• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, and databases (nice to have).

The Customer Success team is responsible for delivering our product to clients, including configuration, solution development, and risk strategy. We collaborate with clients to ensure they have the right solution, build a strategy and training plan, and support them through each phase of the client lifecycle. We operate in an open environment that encourages learning, trying new things, and realizing potential.

Join us!

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow colleagues virtually or onsite depending on where you work. You will access information about Feedzai and the team to gain history, context, and knowledge, and you will start working on projects and collaborating with ongoing work.

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Feedzai Culture

Feedzai is an Equal Opportunity Employer and values diversity. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide when applying for purposes related to reviewing your application and potential contract. Personal data will be retained for 24 months. See our Privacy Notice at the provided links for details on data processing.