AI Quality Test Automation - Lead Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

As Lead Software Engineer – AI Quality & Test Automation, you own the strategy and execution of a modern, AI-accelerated test automation program. You build and run the platforms, frameworks, and CI quality gates that keep releases reliable at high velocity — using AI to scale test creation, maintenance, and triage across teams. You don’t retrofit testing onto AI workflows; you engineer quality into them from the ground up, ensuring every stage of an AI‑assisted pipeline is observable, trustworthy, and continuously improving.

• Own the automation platform: define and build scalable frameworks, standards, and governance (services, APIs, UI) that enable teams to produce robust, consistent coverage
• Set direction for test automation tooling and AI‑assisted techniques that accelerate test design, authoring, maintenance, and triage
• Lead by example — write automation, set the quality bar, mentor engineers, and drive adoption of the practices you establish
• Own CI automation health: build and maintain test environments, pipelines, and tooling (including containers/CI), reduce flakiness, and shorten feedback loops
• Be a highly visible advocate for quality — lead cross‑team discussions, drive alignment and decisions, and elevate risks and blockers immediately

• Lead the adoption of LLM‑powered test generation: from natural language requirement ingestion to executable, maintainable test output
• Build and maintain a self‑healing test infrastructure layer — leveraging AI to detect broken selectors, drifted APIs, or changed behaviors and propose or apply fixes autonomously
• Define prompt engineering standards, context injection patterns, and RAG architectures that ground test generation in real codebase context
• Implement guardrails to ensure AI‑generated test output is verified, traceable, and safe to ship — including versioning, ownership attribution, and confidence scoring
• Own automated coverage and risk reporting (unit/integration/e2e) and use it to drive targeted gap closure and release readiness

• Lead risk‑based test strategy with product and engineering — define acceptance criteria and quality gates that support high delivery velocity without sacrificing customer‑impacting quality
• Design adaptive quality gates for AI‑accelerated CI/CD pipelines — gates that reason about risk, not just pass/fail thresholds
• Build risk‑scoring models that adjust gate strictness based on change scope, code origin (human vs. AI‑generated), historical failure patterns, and deployment context
• Architect the observability layer for automated pipelines: surface signals that indicate poor quality decisions in real time
• Establish rollback and circuit‑breaker patterns for autonomous deployments triggered by quality signal degradation

• Build behavioral testing frameworks for validating AI agents and LLM‑powered features in production — testing non‑deterministic outputs with statistical rigor
• Design evaluation benchmarks for internal AI tooling: measuring task completion accuracy, hallucination rates, and decision quality over time
• Define adversarial and edge‑case testing methodologies for AI features: prompt injection resistance, boundary condition handling, and graceful degradation
• Partner with ML platform and data science teams to establish quality acceptance criteria for every model and agent promoted to production

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• 10+ years of software engineering experience with a strong emphasis on test automation (unit, integration, end‑to‑end) and quality engineering practices
• Strong programming skills in one or more languages:
  Python, Type Script, Java, or C#
• Platform mindset — energized by building…