Sr. ServiceNow API Integration Engineer

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

The Senior Service Now Integration & Platform Security Engineer is responsible for designing, building, deploying, and maintaining the API integration standards, authentication services, and platform security controls that enable secure connectivity across the Service Now ecosystem. This role serves as a senior technical contributor responsible for engineering reusable integration patterns, OAuth authentication frameworks, API lifecycle management capabilities, and platform security guardrails that support applications, automations, AI agents, and external systems.

The successful candidate will have hands‑on experience designing and operationalizing secure integration capabilities in large enterprise environments, with strong knowledge of Service Now APIs, Integration Hub, OAuth, platform security, identity patterns, monitoring, and production support. The role partners closely with product owners, architects, cybersecurity teams, infrastructure teams, application teams, and platform operations to deliver secure, resilient, scalable, and compliant Service Now integration capabilities.

• Engineer, support, and continuously improve Service Now API integration standards, authentication services, and platform security controls.
• Design, build, deploy, and maintain reusable integration patterns across REST APIs, SOAP services, Integration Hub, Scripted REST APIs, and MID Server capabilities.
• Develop and operationalize OAuth authentication frameworks, token management patterns, certificate‑based authentication, and secure connectivity standards.
• Build and maintain API lifecycle management capabilities including design standards, versioning, documentation, monitoring, deprecation, and retirement practices.
• Define and enforce integration and security standards to ensure consistent adoption across the Service Now platform.
• Support OAuth modernization efforts by migrating legacy authentication patterns toward modern, secure, supportable authentication models.
• Engineer platform security guardrails including ACLs, scoped application security, API access controls, credential handling standards, and integration control patterns.
• Develop reusable services that enable applications, automations, AI agents, orchestration platforms, and external enterprise systems to securely consume Service Now capabilities.
• Implement monitoring, logging, observability, performance telemetry, alerting, and operational controls for integrations, APIs, and authentication services.
• Respond to integration and platform security alerts, incidents, and service degradation events; triage issues, document root cause, and implement corrective actions.
• Perform approved platform changes, configuration updates, integration deployments, and operational maintenance activities in alignment with change, risk, and compliance requirements.
• Collaborate with cybersecurity, risk, architecture, infrastructure, product, application, and operations partners to implement secure and scalable technical solutions.
• Create and maintain technical documentation, implementation standards, reference patterns, support runbooks, and knowledge articles.
• Mentor engineers and contribute to engineering standards, reusable patterns, and secure platform best practices.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

THIS POSITION WILL BE IN OFFICE 5 DAYS A WEEK IN ONE OF OUR TRUIST HUBS