Sr. ServiceNow Developer

Title:

Sr. Service Now Developer

Location:

Atlanta, GA (Locals needed)

Duration: 12 months

Position type: W2 contract

Total 10+ years of experience

Deep understanding of Service Now Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (3 Years)

Must have direct, hands‑on experience, implementing or being an active part of a core Service Now Implementation team. (3 Years)

Strong, technical knowledge, and implementation experience with ITSM and CSM. (3 Years)

Solid understanding of ITIL frameworks, change management, and continuous process improvement activities (3 Years)

Must have direct, hands‑on experience, implementing or being an active part of a core Service Now Implementation team (e.g., Full platform, rollouts, major module deployment, or system migrations).

Minimum of 3-5+ years of hands‑on experience as a Service Now Developer/Administrator.

Strong, Technical Knowledge, and Implementation Experience With ITSM (Incident, problem, change, knowledge, and catalog/request management) and CSM (Customer Service Management).

Secondary Module Exposure:
Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.

Deep understanding of Service Now Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP).

Process & Change Management:
Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

• Autonomy:
  Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
• Communication:
  Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
• Diplomacy & problem‑solving:
  Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high‑pressure issues.
• Collaboration:
  
  A team‑oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Adaptability:
  Highly organized, flexible and capable of prioritizing tasks in a fast‑paced environment.

• Industry
  
  Experience:
  
  Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
• Service Now‑Related Certifications such as Certified System Administrator (CSA), Service Now Certified Application Developer (CAD), Service Now Certified Implementation Specialist (CISM) in ITSM or CSM.

Under broad supervision, designs, codes, tests, modifies and debugs computer software. The CLIENT is seeking a highly skilled Senior Service Now Developer to assist with development and configuration related tasks in support of our current Service Now implementation and provide development guidance/support related to our re‑implementation endeavors. This role requires a self‑starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our Service Now platform.

The ideal consultant will have a deep technical background in core Service Now modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

• Development & Backlog Execution:
  Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
• Service Portal & Catalog Management:
  Create…