Test Automation & Quality Assurance Engineer

In today’s business climate, a majority of a company’s operating knowledge is in people’s heads, paper, or cloud/network drives, and the speed at which they are moving prohibits them from documenting this critical intellectual property. As a result, this leaves a company exposed to disruption in the servicing of their clients and the operating of their business. Our mission is to instill confidence in the world by helping enterprises continuously optimize for productivity, quality, and consistency across all of their business operations.

The Confidence platform enables companies to define and document business processes and derive real time data on the execution of these processes to measure productivity and efficiency. The system incorporates AI to automate certain parts of the process and verify that the work was done correctly. Learn more here.

We are a Silicon Valley based technology company re-imagining the way work gets done. The founding team is a product development powerhouse, led by our Founding CEO, who is a seasoned entrepreneur, with exits to Amazon, and the author of the book:
Winning @ Product Development.

Our QA team is responsible for ensuring the delivery of reliable, high-quality software across the Confidence platform. The team combines automation engineering, manual testing, exploratory testing, technical investigation, and release validation.

We work closely with Engineering, Product, Tech Support, Project Management, and clients to identify risks early, prevent regressions, troubleshoot complex technical issues, and continuously improve our testing processes.

As a Test Automation & Quality Assurance Engineer, you will be a highly technical QA engineer responsible for both software test automation and broader quality engineering.

You will analyze applications and requirements, determine the appropriate testing strategy, design and maintain automated test frameworks, and own QA activities from requirements through release.

This role requires someone who can go beyond simply executing test cases. You should be comfortable writing code, debugging applications, investigating APIs and backend services, reviewing logs, validating databases, working with cloud infrastructure, and collaborating directly with engineers to determine root causes.

You will play an important role in modernizing and expanding our automated testing capabilities while helping the broader engineering organization improve software quality.

• Design, develop, and maintain scalable automated test frameworks.
• Build and maintain automated tests using Playwright and Type Script.
• Develop automated UI, API, functional, integration, regression, and end-to-end tests.
• Analyze requirements and acceptance criteria to determine appropriate test coverage.
• Create effective test scenarios covering happy paths, negative cases, edge cases, integrations, and real-world user workflows.
• Determine what should and should not be automated based on risk, value, stability, and maintainability.
• Develop reusable automation components, fixtures, utilities, and test infrastructure.
• Integrate automated testing into CI/CD pipelines.
• Investigate and resolve automation failures, including tests that behave differently locally and in CI environments.
• Identify and resolve flaky tests by determining their underlying root causes rather than relying solely on retries or timeouts.
• Perform manual, exploratory, functional, regression, and user-experience testing when appropriate.
• Test and validate REST APIs, backend workflows, authentication, requests, responses, and data.
• Investigate issues across the UI, APIs, backend services, databases, and infrastructure.
• Review application logs, network activity, API responses, and code as part of technical troubleshooting.
• Validate data and investigate backend and database inconsistencies.
• Work with engineers to reproduce, troubleshoot, and resolve software defects.
• Document and track defects in Jira with clear reproduction steps, evidence, expected results, and actual results.
• Own QA responsibilities for assigned features and projects from requirements through release.
• Participate in release…