Software Engineer PEGA & Openshift

Regular or Temporary:

Regular

Language Fluency:
English (Required)

1st shift (United States of America)

Independently designs, develops, tests, and maintains complex software solutions that meet business and user needs. Emphasizes delivering scalable, reliable, and high-quality applications by applying advanced best practices in coding, architecture, and software lifecycle management, while collaborating with cross-functional teams to drive technical initiatives and mentor junior engineers.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide production support for Pega applications
  , including complex problem research, analysis, resolution, and 24x7 on-call support
  .
• Perform end-to-end production issue triage, including troubleshooting, root cause analysis, and timely resolution of incidents affecting Pega applications.
• Actively lead and participate in production triage calls, demonstrating a dynamic, vocal, and collaborative approach, engaging all stakeholders (business, operations, infrastructure, and development teams) to drive quick resolution.
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
• Will be responsible for end-to-end interface analysis, rationalization, declaration & definition of Deposits applications and APIs, including production support and stability improvements.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Design and implement monitoring, alerting, and incident response mechanisms using tools such as Dynatrace and Splunk to improve production observability.
• Build in and maintain security controls and monitoring in support of company standards.
• Support and contribute to Pega platform upgrades, including planning, execution, validation, and post-upgrade production stabilization.
• Demonstrate hands-on experience with Pega Smart Dispute (preferred) or similar dispute management frameworks.
• Typically lead moderately complex projects and participate in larger, more complex initiatives.
• Solve complex technical and operational problems. Act as a resource for teammates with less experience.
• May oversee the work of a small team and be responsible for driving release/change management from planning to deployment and post validations, including production readiness and go-live support
  .
• Assist with compliance and audit review activities; comply with Truist standards and complete assigned training in a timely manner.
• In an Agile environment:
  Responsible for delivering high-quality working software and automating manual/reusable tasks, working directly and engaging with the business from the beginning of the design work.
• Leverage continuous engineering practices to deliver business value and improve effectiveness of design and production stability.
• Actively participate in refining user stories with a focus on production supportability and resiliency
  .
• Responsible for design, development, and maintenance of automated unit testing, and supporting integration and functional testing.
• Responsible for providing automated monitoring capabilities through tools like Dynatrace and Splunk, providing production warranty support
  , and facilitating knowledge transfer to production support teams.
• Occasionally develop code in accordance with the acceptance criteria established by the Product Owner.

• 1. Bachelors degree in computer science, Software Engineering, or related field with 5 years of relevant experience or equivalent education and training.
• 2. In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.
• 3. Strong experience in production support environments
  , including incident management, triaging, and root cause analysis
• 4. Proven ability to lead production triage calls and effectively communicate with cross-functional stakeholders

• Bachelors Degree with 46 years of experience or equivalent education and software engineering training or experience
• 3+ years of hands-on experience with Pega
• Experience with Pega Smart Dispute (nice to have)
• Strong experience in triaging production issues in Pega applications and driving resolution across teams

• Distributed (Java, Open Shift, AWS, SQL, Middleware services, JSON, .NET, Postgres, DB2, SQL Server, etc.)
• Experience building monitoring and alerting through Dynatrace and Splunk
• Experience using web servers, application containers, caching technologies, Git Lab, and schedulers
• Solid knowledge of relational database design and development using…