Senior Software Engineer; ServiceNow Platform

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Senior Service Now Software Engineer will be responsible for the analysis, design, testing, development and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience.

The candidate will be adept with the agile software development lifecycle and Dev Ops principles.
Essential Responsibilities:

• Design, develop, configure, and maintain Service Now Employee Experience solutions, including Employee Center, Service Catalog, Portal, Mobile, and Workplace Service Delivery applications.

• Build and enhance catalog items, record producers, workflows, Flow Designer automations, and approval processes to streamline employee support experiences.

• Develop scalable and reusable applications using Service Now App Engine, Studio, Script Includes, Business Rules, Client Scripts, UI Policies, and APIs.

• Partner with Product Owners, HR, Technology, and business stakeholders to gather requirements and translate them into technical solutions.

• Support and optimize employee self-service experiences, ensuring seamless navigation, accessibility, and user adoption across channels.

• Integrate Service Now with enterprise platforms using REST/SOAP APIs, Integration Hub, web services, and third-party integrations.

• Troubleshoot and resolve platform issues, perform root cause analysis, and implement sustainable solutions for production environments.

• Follow Agile delivery practices while contributing to platform governance, security, performance optimization, release management, and continuous improvement initiatives.

Basic Qualifications:

• Bachelor’s degree, or equivalent work experience

• 5+ years of relevant experience

Preferred Skills/

Experience:

• Adept with agile software development lifecycle and Dev Ops principles

• Certified Service Now System Administrator (CSA) certification.

• Certified Service Now Application Developer (CAD) certification.

• Strong experience developing and supporting Employee Experience products, including Employee Center, Service Catalog, Portal, Mobile, Knowledge Management, and Workplace Service Delivery (WSD).

• Proficiency with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal development.

• Experience building and managing Flow Designer, Integration Hub, workflows, automation solutions, and custom Service Now applications.

• Knowledge of Service Now platform architecture, data model design, security controls, ACLs, update sets, and scoped applications.

• Experience integrating Service Now with enterprise systems using REST APIs, web services, authentication frameworks, and middleware technologies.

• Strong analytical, problem-solving, communication, and stakeholder management skills with experience delivering solutions in an Agile environment.

Location expectations:
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical,…