Senior ServiceNow Developer

• On-site M-F in Atlanta GA
• USC/Green Card/EAD required
• Salary up to $125k

Overview

Think is seeking a Senior Service Now (Discovery) Developer with deep expertise in Service Now Discovery, CMDB, and cloud infrastructure integrations. This role will be responsible for designing, implementing, optimizing, and supporting enterprise Discovery solutions that provide accurate configuration data across on-premises and cloud environments.

The ideal candidate will have strong hands-on experience with Service Now Discovery, MID Servers, Discovery Patterns, CMDB health, and cloud resource discovery within AWS, Azure, and GCP. This position works closely with Service Now engineers, infrastructure teams, and cloud platform teams to ensure accurate asset visibility, data integrity, and operational excellence across the enterprise.

• Design, implement, and support enterprise-scale Service Now Discovery solutions.
• Configure and maintain MID Servers supporting Discovery operations across infrastructure environments.
• Develop and optimize Discovery Patterns, Sensors, and custom Discovery configurations.
• Manage and maintain CMDB data quality utilizing Identification & Reconciliation Engine (IRE) best practices.
• Support discovery and lifecycle management of cloud resources across AWS, Azure, and GCP.
• Troubleshoot Discovery failures, credential issues, performance bottlenecks, and infrastructure integrations.
• Partner with infrastructure, cloud, and Service Now platform teams to improve CMDB accuracy and operational efficiency.
• Develop automation and tooling using Python and other scripting technologies.
• Create and maintain technical documentation, architecture diagrams, standards, and operational procedures.
• Leverage AI-assisted development tools to improve engineering productivity and solution delivery.
• Support platform enhancements, upgrades, and continuous improvement initiatives.

• 7+ years of Service Now development and administration experience.
• Strong hands-on experience implementing and supporting Service Now Discovery in enterprise environments.
• Service Now Discovery Certification (required and must be validated prior to submission).
• Expert-level knowledge of:
  • MID Servers
  • Discovery Patterns
  • Discovery Sensors
  • CMDB Management
  • Identification & Reconciliation Engine (IRE)
  • CMDB Health and Governance
• Experience discovering and managing cloud resources within:
  • AWS
  • Microsoft Azure
  • Google Cloud Platform (GCP)
• Experience troubleshooting complex Discovery and CMDB issues.
• Working knowledge of Python scripting and automation.
• Strong understanding of infrastructure, networking, and cloud architecture concepts.
• Excellent troubleshooting, communication, and documentation skills.

• AWS cloud experience strongly preferred.
• Experience supporting enterprise Service Now environments hosted in AWS.
• Knowledge of cloud security, networking, and infrastructure automation.
• Familiarity with Service Now platform integrations and enterprise IT Operations Management (ITOM) solutions.
• Experience working in highly regulated or mission-critical environments.

Candidates should be comfortable utilizing AI-powered development tools as part of their daily workflow, including:

• Git Hub Copilot
• Amazon Q
• Service Now AI Capabilities
• GenAI-Based Development Assistants

Experience leveraging AI tools to improve code quality, automation, troubleshooting, and productivity is highly desired.

Candidates must have access to a Service Now Personal Developer Instance (PDI) prior to the interview.

Equal Opportunity Employer, including disability and protected veteran status