Senior Software Engineer; ServiceNow Platform

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Senior Service Now Software Engineer will be responsible for the analysis, design, testing, development and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience.

The candidate will be adept with the agile software development lifecycle and Dev Ops principles.

• Design,develop,configure,and maintain Service Now
  Employee
  Experience
  solutions ,including
  
  Employee
  
  Center,Service Catalog,Portal,Mobile,and Workplace Service Delivery applications .
• Buildandenhance catalog
  items
  , record
  producers
  , workflows
  , Flow
  Designer
  automations
  , and
  approval
  processes tostreamlineemployeesupportexperiences.
• Developscalableandreusableapplicationsusing Service Now
  App
  Engine
  , Studio
  , Script
  Includes
  , Business
  Rules
  , Client
  Scripts
  , UI
  Policies
  , and
  APIs .
• Partner with Product Owners ,HR,Technology,andbusinessstakeholderstogatherrequirementsandtranslatethemintotechnicalsolutions.
• Supportandoptimize employee
  self-service
  experiences ,ensuringseamlessnavigation,accessibility,anduseradoptionacrosschannels.
• Integrate Service Nowwithenterpriseplatformsusing  
  REST/SOAP
  APIs
  , Integration
  Hub
  , web
  services
  , and
  third-party
  integrations .
• Troubleshootandresolveplatformissues,performrootcauseanalysis,andimplementsustainablesolutionsforproductionenvironments.
• Follow Agile deliverypracticeswhilecontributingtoplatformgovernance,security,performance optimization,release management,andcontinuousimprovementinitiatives.

• Bachelor’s degree, or equivalent work experience
• 5+ years of relevant experience

• Adept with agile software development lifecycle and Dev Ops principles
• Certified
  Service Now
  System
  Administrator (CSA) certification.
• Certified
  Service Now
  Application
  Developer (CAD) certification.
• Strongexperiencedevelopingandsupporting Employee
  Experience
  products ,including Employee
  Center
  , Service
  Catalog
  , Portal
  , Mobile
  , Knowledge
  Management
  , and
  Workplace
  Service
  Delivery (WSD) .
• Proficiency with Java Script ,
  Glide
  APIs
  , Script
  Includes
  , Business
  Rules
  , Client
  Scripts
  , UI
  Actions
  , UI
  Policies
  , and
  Service
  Portal
  development .
• Experiencebuildingandmanaging Flow
  Designer
  , Integration
  Hub
  , workflows
  , automation
  solutions
  , and
  custom
  Service Now
  applications .
• Knowledge of Service Now
  platform
  architecture
  , data
  model
  design
  , security
  controls
  , ACLs
  , update
  sets
  , and
  scoped
  applications .
• Experience integrating Service Nowwithenterprisesystemsusing  
  REST
  APIs
  , web
  services
  , authentication
  frameworks
  , and
  middleware
  technologies .
• Strong analytical,problem-solving,communication,andstakeholdermanagementskillswithexperiencedeliveringsolutionsinan
  
  Agile environment.

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants () .

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