Supervisor - ATL Hartsfield-Jackson Atlanta Airport

Overview

Supervisor – Full-Time ATL Hartsfield-Jackson Atlanta Airport at Smarte Carte. This role involves providing direct/tactical leadership for the labor force in passenger terminal areas to meet daily operational performance goals across service, maintenance, collections, and communication, with a focus on improving productivity, vend quality, and customer experience.

Smarte Carte Inc. offers competitive pay and benefits including group health insurance (medical & dental), company paid life insurance, company paid short-term disability, matching 401(k), paid time off, paid holidays, wellness reimbursement, and more. Must be available for weekends and holidays.

$20 - $25 / hour

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN with operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and the United Kingdom.

We value a flexible schedule, great pay, and a collaborative work environment. A positive attitude and willingness to learn are top qualities for our ideal candidate. Smarte Carte fosters a diverse and inclusive workforce and is environmentally responsible.

Ensure daily operational performance goals are met by providing leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication to improve productivity, vend quality, and customer experience.

• Plan work schedules and assign duties to maintain adequate staff for effective performance and responsiveness to fluctuating workloads.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform Cart Associate duties as supervised, including but not limited to: collecting and transporting carts for customer use, providing customer service to airport passengers, and light cleaning of carts and rental equipment.
• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the process and at completion to ensure proper performance.
• Explain regulations, policies, or procedures.
• Provide customer service by greeting and assisting customers and responding to inquiries and complaints.
• Maintain excellent communication with employees, facility management, airline management, and other officials (CBP, TSA, FBI, etc.).
• Inspect equipment (carts, CMUs, Cushmans, etc.), perform emergency maintenance or remove equipment from service, report maintenance needs.
• Assist with collections and recording of money; document meter readings.
• Assess training needs of staff and arrange or provide appropriate instruction.
• Other duties as assigned.

• Motivating, developing, and directing employees; identifying the best candidates for the job.
• Managing time for self and others; technological aptitude and openness to computer-based reporting tools.
• Maintains a positive, can-do attitude to foster teamwork and unity.
• Poised and professional in high-pressure situations.
• Big-picture thinking with flexible workplace approaches.
• Ability to accept feedback and continuously improve operations.
• High integrity and self-discipline.
• Analytical problem-solving using available data.
• Ability to teach others and select appropriate training methods.
• Monitoring performance and making improvements or corrective actions as needed.
• Strong interpersonal and communication skills.
• Ability to run, maneuver, navigate, or operate vehicles or mechanized equipment.

• Proven leadership skills; previous supervisor experience preferred.
• Cash control experience preferred.
• General knowledge of vended service products preferred.

• Computer and smartphone proficient.
• Excellent customer service and effective verbal and written communication skills.

• Ability to obtain an Airport Badge is required.
• Driver's license is required.

• Lift up to 40 lbs; push/pull up to 75 lbs.
• Walk and stand for the duration of the shift.