Traffic Monitoring Operator

Job Description

AECOM is seeking Traffic Monitoring Operator(s) located in Atlanta, GA. The shift hours available for the position(s) are 2nd shift (2:00 PM – 10:30 PM) and/or 3rd shift (10:00 PM – 6:30 AM). The pay rate is $22.00/hour.

The TMC in Atlanta, GA houses a 24/7/365 program that delivers traffic incident management, SSP dispatching, and traveler information services on Georgia’s roadways. AECOM operations staff serve at the TMC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with motorists, emergency responders, GDOT staff, and mobility stakeholders of GDOT.

Paid training is provided for this opportunity for an 8-week period. The first 4 weeks include instructor-led training from 8:00 AM to 4:30 PM. The second 4 weeks include on-the-job training from 8:00 AM to 4:30 PM. Once training is successfully completed, shift hours will begin.

The routine responsibilities of this position include, but are not limited to:

TECHNICAL RESPONSIBILITIES:

• Use software and applications to control and monitor various Intelligent Transportation Systems (ITS) devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps
• Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity
• Dispatch Safety Service Patrol operators, who provide roadside services related to traffic crashes and roadway hazard events
• Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or GDOT personnel
• Monitor software-generated response plans (sign messaging) to mitigate the effect on freeway traffic flow and update the response plans as necessary
• Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather
• Coordinate and collaborate with GDOT signal personnel and/or the Sig Ops program, for traffic signal management services
• Update information on GDOT’s traveler information website, 511GA
• Participate in technical and customer service training and certification activity as required by the program
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program
• Perform routine updates of asset records, equipment, and contact lists

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the program’s high level of customer service expectations and training
• Dispatch and communicate with SSP, using program-directed radio and/or phone communication protocols
• Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents
• Answer phone calls and provide information or assistance to motorists, GDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate
• Communicate with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required
• Communicate with Department personnel statewide, including GDOT Maintenance and Construction personnel, GDOT Traffic Operations management, GDOT management, and Federal Highway Administration staff as appropriate, providing clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions
• Perform written documentation of activity and communication in a clear, concise, and complete manner

MINIMUM REQUIREMENTS :

• High School…