Freight Broker; Hybrid

About Transfix:

Transfix, named to Forbes’ “Next Billion-Dollar Startups” list, is the leading transportation solutions provider whose digital brokerage marketplace and logistics software offerings are helping transform the $800 billion trucking industry. Since its founding in 2013, Transfix has been driven by a mission to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology. Here at Transfix, we are not only building incredible technology to help solve some of the world’s biggest, most complex, and most important challenges in the freight and logistics industry;
We are also helping protect our environment and are passionate about making the world a better place by increasing sustainability and eliminating the extreme amount of waste that currently exists in our industry. By combining deep industry expertise and a best in class carrier network with cutting-edge technology, Transfix is reimagining the world of transportation. Transfix works with some of the largest Fortune 500 companies such as Staples, Unilever, Target and Wayfair rely on Transfix to handle their most important FTL freight needs.

With instant pricing, algorithmic matching, superior service, and unmatched intelligence, Transfix is optimizing the supply chain from start to finish. The problems we solve everyday are real and require creativity, grit, and determination. Recognized as one of Built In’s Best Places to Work 2021 and 2022 and Great Place to Work Certified in , Transfix is building a culture that challenges norms while fostering experimentation and personal growth.

We’re hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers.

Transfix is looking for a Freight Broker to join our incredible and growing Carrier Operations team. In this role, you’ll work directly with the core and lifeblood of our business- our carriers and drivers- to help them most effectively pick up and move freight - critical goods and commodities that we all rely on every day. This role is heavily focused on building strong, trusting relationships through customer service, strong negotiation, and problem-solving skills.

There is never a dull moment in this role, as our Freight Brokers juggle tons of tasks simultaneously. If you’re currently a freight broker or similar, the kind of person who’s at your best when juggling multiple priorities at once, thrive in a fast-paced environment, and have a knack for forming strong relationships through honest, direct, and transparent communication and trust-building, and you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, please keep reading!

Note:

This position will be in office 5 days/week during training, and will shift to a hybrid 3 days/week in-office role afterwards.

• Be the primary point of contact and face of Transfix for our carriers
• Source, develop, and manage a high volume of relationships with carriers, engaging anywhere from 90-130+ carriers daily
• Manage multiple tasks simultaneously, engaging in hundreds of fast-paced transactions per day while still keeping an eye towards stellar customer service and relationship building
• Develop long standing, trusting relationships with carriers to increase freight volume (and over time, lessen carrier volume)
• Coach and train new carriers and drivers on how to best use the Transfix platform to help them improve their performance and increase their productivity and profits
• Collaborate with key carriers to help them grow their businesses with Transfix, ensuring that they are maximizing our products, services, and offerings to their full potential
• Utilize keen negotiation skills to ensure we’re moving freight at the optimal cost for our carriers, while also being able to handle challenging situations such as pushback, rejection, and other various customer service-related challenges
• Partner with our customer experience team to manage issue escalations…