Import Operation Specialist

The Ocean Import Operations Coordinator is responsible for managing and coordinating all activities related to ocean freight import shipments. This includes tracking shipments, preparing and processing documentation, liaising with customers and overseas agents, and ensuring compliance with all applicable regulations. The ideal candidate is detail-oriented, customer-focused, and has strong experience in freight forwarding or international logistics.

• Coordinate full-cycle ocean import shipments from origin to final delivery.
• Prepare and review import documentation, including bills of lading, commercial invoices, and customs forms.
• Ensure compliance with U.S. Customs and Border Protection (CBP), FMC, and other regulatory requirements.
• Track and trace shipments to ensure timely arrival and proactive problem-solving.
• Communicate effectively with carriers, customs brokers, overseas agents, and internal departments.
• Handle ISF filings, customs clearance coordination, and release processes.
• Manage customer accounts and provide updates, shipment status, and solutions to delays or issues.
• Issue delivery orders and coordinate final-mile delivery with trucking providers.
• Maintain accurate records and data entry in the Transportation Management System (TMS).
• Support billing and invoicing processes related to ocean import shipments.

• BA or Associate degree preferred
• 2+ years of experience in ocean import operations or international freight forwarding.
• Ability to work in a fast-paced environment within a team setting
• Ability to multitask and work efficiently
• Strong inter-personal and communication skills, both verbally and written