Paratransit Operations Manager

Paratransit Operations Manager

Transdev in Marietta, GA is hiring a Paratransit Operations Manager. Our Paratransit Operations Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

• Competitive compensation package of minimum $60,000 – Maximum $70,000.

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors.
• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Overseeing and providing training to personnel performing dispatch duties.
• Develops Operations department budget.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Support employees and drivers with internal and external requests.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Prioritize calls based on importance and urgency.
• Assist with developing and communicating standard operating procedures.
• Maintains contact with drivers to communicate updates, delays, or special instructions.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

• High school diploma or GED equivalent
• Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required.
• Minimum 2-3 years of public transportation supervisory experience required
• Previous experience with paratransit dispatching software & radio dispatch preferred or road supervision preferred.
• Thorough knowledge of transit system regulations and operations
• Computer literate with intermediate knowledge of Microsoft Office
• Must be able to work shifts or flexible work schedules as needed.
• Strong leadership and organizational skills with the ability to work independently and drive results.
• Excellent written, communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Ability to work effectively with labor; may include labor grievances and negotiations
• High level of problem-solving and critical-thinking skills to address service concerns proactively.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors including frequent walks for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and…