Customer Service Duty Manager

Overview

People. Passion. Pride. This has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents.

$70,000 per year.

As a Menzies Aviation Customer Service Duty Manager, you will be directly responsible for overseeing customer service operations on your shift. The Duty Manager will take accountability for safety, resource management, operational standards, policy implementation, client relations, and financial performance of the shift.

• Full accountability to the Customer Service Manager for Health & Safety issues, operational and financial performance of the shift
• Planning resource allocation in each business unit for the shift
• Routine liaison with customer representatives
• Liaison with internal and external customers and agencies
• Producing routine reports
• Support development of business units with accurate and timely project work
• Ensuring compliance with all internal and external operational and administrative requirements
• Mentor other employees
• Attend mandatory training required by the Company and Airlines as per job role
• Provide training to employees in accordance with Company and Airline standards
• Complete investigations and report compliance to senior management team
• Handle all employee‑related issues, focusing on improving performance, professional conduct, and attendance reliability
• Duties as assigned

You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.

• Excellent leadership and people management skills
• Extensive management and/or support service experience, preferably in Customer Service.
• Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels.
• Independence, decisiveness, and the ability to work accurately and independently of immediate support.
• All applicants must hold the requisite employment authority to work in the USA.
• Must be at least 18 years of age.
• Must have a current valid US driver’s license.
• Ability to read, write and speak English proficiently.
• Able to remain calm under pressure.
• Comfortable lifting 70 lbs.
• Must pass pre‑employment drug screening.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.

Education
High School or better.

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.

Mid‑Senior level

Full‑time

Other

Airlines and Aviation