Dispatch Supervisor

Dispatch Supervisor

This is New Cold

New Cold is service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. New Cold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. We use latest technology that empowers our people, to handle food responsibly and guarantee food safety in a sustainable way.

We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next generation logistic solutions.

New Cold is one of the fastest growing companies in cold chain logistics. We are expanding our teams to support this growth. More information on New Cold can be found on  and our social media.

About the vacancy

We are seeking a hands-on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse environment. This working leader ensures all customer orders are accurately picked, staged, verified, and loaded on time while maintaining strict safety, quality, and cold chain standards.

This role partners closely with warehouse, inventory, transportation, and maintenance teams to drive operational efficiency and compliance in a fast-paced environment.

Key Responsibilities

Operational Leadership

• Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading
• Lead and mentor team members through active floor presence and engagement
• Assign work, monitor productivity, and ensure shipping deadlines are met
• Coordinate dock scheduling and transportation movements (inbound/outbound)
• Communicate effectively with drivers, carriers, and internal departments

Quality & Compliance

• Verify product, quantities, documentation, and load accuracy
• Ensure all loads meet temperature control and cold chain standards
• Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage)
• Maintain dispatch logs, shipment records, and verification documentation
• Support audits, inventory checks, and compliance inspections
• Enforce company policies, safety standards, and operational procedures

Team & Administrative Oversight

• Train and onboard new team members
• Manage timecards, attendance tracking, PTO approvals, and payroll accuracy
• Monitor performance and provide coaching to improve efficiency and accuracy
• Participate in daily operational meetings and provide performance updates
• Identify workflow improvements to enhance productivity and reduce errors

Physical Requirements

• Ability to lift, push, or pull up to 50 lbs at times
• Ability to stand, walk, bend, and move throughout shift
• Ability to operate material handling equipment (forklift/pallet jack)
• Must wear required PPE (freezer suit, gloves, hearing protection)

Additional Information
May require evening, weekend, or flexible scheduling

Qualifications

• High school diploma or GED required
  3+ years of warehouse operations experience
• Minimum 1 year of leadership or dispatch supervision experience
• Experience in frozen or temperature-controlled warehouse environments required
• Working knowledge of shipping processes and warehouse management systems (WMS)
• Strong communication and organizational skills
• Proficient in Microsoft Office

Are you up for the job?

If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English.

Why would you want to work for New Cold?

With the prospect of many new construction projects all over the world in the very near future, New Cold offers the opportunity to join a young but powerful company in the field of logistic services. We have the ambition and the potential to rapidly become the market leader in the field of modern and automated cold storage with additional supply chain services such as transport and distribution.

Although our proposition comprises an attractive benefits and compensation package, the (international) scope and impact of the position may appeal to you even more.