Carrier Sales Representative, Drayage, Road

Summary

The Carrier Sales Representative, Drayage plays a key role within the Road US brokerage team, responsible for sourcing, securing, and managing drayage carrier capacity to support DSV’s port and intermodal freight operations. This position builds and maintains strong carrier partnerships to deliver superior service, competitive pricing, and reliable transportation solutions for our customers. The role involves daily carrier engagement, container coordination, rate negotiation, and proactive shipment tracking from pickup through final delivery to ensure accuracy, efficiency, and customer satisfaction.

• Source, negotiate, and secure drayage carriers and drivers to cover available freight in a cost‑effective and service‑focused manner.
• Manage daily dispatch operations, ensuring accurate communication of shipment details, container information, and appointment requirements to carriers.
• Track and monitor shipments from pickup through delivery, providing timely updates to internal teams and customers.
• Coordinate container pickups, returns, and appointment scheduling while ensuring compliance with port and terminal requirements.
• Collect and verify all carrier documentation for on‑time shipment closeout and billing.
• Build, develop, and maintain long‑term carrier relationships to strengthen capacity reliability and responsiveness.
• Collaborate with Account Managers to provide operational support, pricing input, and customer updates as needed.
• Assist with customer service and account management functions to ensure consistent communication and successful delivery performance.
• Stay informed on current market conditions, port congestion, chassis availability, rate trends, and seasonal fluctuations to ensure competitive pricing and operational efficiency.
• Generate new carrier leads and onboard qualified drayage partners to expand DSV’s carrier network.
• Proactively identify and resolve shipment, port, or service issues using sound judgment and effective problem‑solving.
• Perform additional duties and project work as assigned.

• High School diploma or equivalent required;
  Associate’s or Bachelor’s degree preferred.
• Minimum 1 year of experience in logistics, freight brokerage, or customer service (3+ years preferred).
• Minimum 1 year of carrier sales experience with a focus on drayage (3+ years preferred).
• Strong understanding of transportation and drayage operations, including carrier regulations, port procedures, and industry best practices.

• Proficient in Microsoft Office Suite (Excel, Word, Teams, PowerPoint); advanced Excel skills preferred.
• Experience using Transportation Management Systems (TMS).
• Strong negotiation, persuasion, and relationship‑building abilities.
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Analytical thinker with strong mathematical aptitude for pricing and rate analysis.
• Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Thrives under pressure and demonstrates a strong sense of urgency and accountability.
• Positive, motivated, and team‑oriented with the ability to work independently and collaboratively.
• Professional phone presence and effective interpersonal communication skills.
• Strong problem‑solving skills with the ability to adapt quickly to changing operational demands and market conditions.

Work is primarily sedentary and performed in an office setting, requiring frequent use of a computer, phone, and other standard office equipment. Some movement, such as standing, walking, or light lifting (up to 15 pounds), may be necessary to perform daily tasks or support operational activities. The role may occasionally require travel to port facilities, terminals, customer sites, or carrier locations, which could involve extended periods of standing or walking.

Hours may occasionally be extended or adjusted to support operational demands, customer needs, or time‑sensitive shipment activity. While performing the duties of this job, the employee will regularly use their hands for typing and handling documents, as well as engage in…