Operational Key Account Representative

Shaping the Future of Logistics
- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor‑made solutions that move the world forward. As a global, family‑owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long‑term partnerships and high‑quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

We are seeking an experienced, high‑performing Operational Key Account Representative to join our growing team.

• Monitoring workflows and management of resources to ensure and verify timely and accurate accomplishment of operational processes.
• Ensuring speedy delivery of cargo to customers.
• Ensuring compliance with all regulations prescribed by USA Customs/IATA/TSA and other governing bodies.
• Ensuring support documentation is available and correct.
• Overseeing collection and deliveries on behalf of the client/agent as required.
• Ensuring registration of shipments.
• Ensuring accurate completion of airway bills/bills of lading.
• Reporting to customs where relevant.
• Ensuring timely collection and delivery to carriers/consolidators/packing depots.

• Invoicing and collection of freight, agency, and disbursements from clients.
• Resolves accounting issues related to forwarding cost/payment, overseas invoicing, free domicile, etc.
• Supplies support documents & information of accounts on overdue payments, thus reducing impediments to prompt payment.

• Quotes and records rates to clients and prospective clients and negotiate buying rates with airlines/shipping lines and subcontractors.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Manages allocated customers using established tools (eg. Activity reports
• Achieves and exceeds targets
• Traces order and ensure that information affecting arrival and dispatch is communicated to customers (internally & externally) or their agents.
• Reacts in a timely manner while reviewing discrepancies for customers, monitors complaints and positive feedback and keeps records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

• High school graduate, some college preferred
• Has knowledge of related computer applications
• Familiarity with all freight forwarding procedures & departments
• Essentially six years of industry related experience required
• Demonstrated supervisory experience
• Highly motivated and results driven
• Able to handle complex problems
• Works well under pressure and can multitask
• Business savvy
• Accountable
• Decisive

…At Röhlig, we believe in supporting our employees' well-being, growth, and work‑life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.