Valet Supervisor

Reports To

Parking Manager

• Drive, park and retrieve customer vehicles in a safe and courteous manner.
• Attend customer while exiting and re-entering their vehicle.
• Assure that all customers are given a professional, polite, and timely valet service.
• Lead the team of valet drivers.

• Maintain a neat and clean appearance.
• Maintain a clean work environment; lot, loading zones and podium.
• Inform customers of valet rates, validation deals, and closing times.
• Respond to customer questions or concerns in a prompt and considerate manner.
• Have basic knowledge of the major streets, landmarks, and freeways surrounding the lot.
• Properly ticket and track all vehicles using proprietary company application technology.
• Evaluate and document vehicle condition and secure all vehicles upon parking.
• Oversee the safety and security of the lot and vehicles in it.
• Observe all traffic laws and safe driving practices.
• Report any known accidents to supervisor and /or management.
• Report any observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the supervisor, facility manager, or senior management.
• Assist with any additional task that may arise or be assigned.

• License – Possess and maintain a valid state driver’s license with current address and exceptional driving record.
• Driving – Be able to drive a vehicle with a manual (standard or stick shift) transmission and pass a field driving test.
• Education – College education preferred, three months related experience, or an equivalent combination of education and experience.
• Availability – Generally available nights and weekends.
• Customer Service – Able to respond and interact with customers in a positive manner.

• Regularly required to stand, walk, and run for extended periods of time.