Transportation Dispatcher

Transportation Dispatcher

We're looking for a reliable, detail-oriented Transportation Dispatcher to help keep our operations running smoothly. In this role, you'll coordinate trips, assign drivers, and ensure all transportation services are delivered safely, efficiently, and professionally. This position is ideal for someone who thrives in a fast-paced environment, can multitask with ease, and knows how to communicate clearly under pressure.

What You'll Do

• Manage daily trip assignments to ensure all rides are covered and completed on time
• Schedule and dispatch drivers for airport pickups, medical transportation, and charter services
• Monitor trip progress and provide real-time updates (arrival, pickup, drop-off, etc.)
• Communicate with drivers via phone, radio, and messaging systems
• Serve as the main point of contact between drivers, clients, and internal teams
• Input and manage reservations (calls, emails, and system entries)
• Track vehicle and driver movement to ensure efficiency and accuracy
• Review next-day reservations for accuracy (routes, stops, passenger details, special instructions)
• Handle a high volume of incoming calls with professionalism and urgency
• Assist with resolving service issues and rerouting as needed
• Provide drivers with updates on road conditions, delays, or changes
• Maintain daily dispatch logs and reports
• Support shift transitions to ensure seamless operations
• Foster a strong, customer-focused service environment

What We're Looking For

• High school diploma or equivalent
• 2+ years of dispatch experience (transportation preferred)
• Strong communication and organizational skills
• Ability to multitask and stay calm in a high-pressure environment
• Comfortable using computers and dispatch systems
• Knowledge of local roads, airport procedures, and routing
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Valid driver's license with a clean driving record (must be insurable)

Schedule & Work Environment

• Full-time, 40 hours per week
• Must be available for flexible scheduling, including weekends and varying shifts
• Onsite role in a fast-paced dispatch office

Additional Responsibilities

• Assist with driver communication and accountability
• Support operational improvements and team collaboration
• Participate in trainings and team meetings
• Step in to support driving operations in emergency situations if needed
• Perform other duties as assigned

Why Join Us At A-National Limousine Service, we pride ourselves on delivering reliable, high-quality transportation services. Our dispatch team plays a critical role in making that happen every day. Acknowledgment This job description is not intended to be a contract of employment and may be updated as business needs evolve.