Operational Key Account Representative

Operational Key Account Representative

Shaping the Future of Logistics
- Your Career Starts at Röhlig

Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.

Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

We are seeking an experienced, high-performing Operational Key Account Representative to join our growing team.

• Coordination operations of imports & exports, air and sea departments
• Monitoring workflows and management of resources to ensure and verify timely and accurate accomplishment of operational processes. Ensuring speedy delivery of cargo to customers.
• Ensuring compliance with all regulations prescribed by USA Customs/IATA/TSA and other governing bodies.
• Ensuring support documentation is available and correct.
• Overseeing collection and deliveries on behalf of the client/agent as required.
• Ensuring registration of shipments.
• Ensuring accurate completion of airway bills/bills of lading.
• Reporting to customs where relevant.
• Ensuring timely collection and delivery to carriers/consolidators/packing depots.

• Financial and accounting outcome
• Invoicing and collection of freight, agency, and disbursements from clients
• Resolves accounting issues related to forwarding cost/payment, overseas invoicing, free domicile, etc.
• Supplies support documents & information of accounts on overdue payments, thus reducing impediments to prompt payment.

• Client and supplier management
• Quotes and records rates to clients and prospective clients and negotiate buying rates with airlines/shipping lines and subcontractors.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Manages allocated customers using established tools (eg. Activity reports
• Achieves and exceeds targets
• Traces order and ensure that information affecting arrival and dispatch is communicated to customers (internally & externally) or their agents.
• Reacts in a timely manner while reviewing discrepancies for customers, monitors complaints and positive feedback and keeps records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

• High school graduate, some college preferred
• Has knowledge of related computer applications
• Familiarity with all freight forwarding procedures & departments
• Essentially six years of industry related experience required
• Demonstrated supervisory experience
• Strong customer services background
• Clear communicator
• Highly motivated and results driven
• Outstanding people skills, customer driven
• Able to handle complex problems
• Works well under pressure and can multitask
• Business savvy
• Accountable
• Decisive

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We're invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered.
• Supportive Work Environment

From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally.

At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.

Apply now and shape the future of logistics with us!