Planning Supervisor

Your role as a Planning Supervisor

Key responsibilities:

Position Summary

The Planner Supervisor oversees daily planning and coordination of cold storage warehouse operations to ensure inbound and outbound orders are executed safely, accurately, and on time. This role leads the planning team, coordinates closely with warehouse operations, carriers, and customers, and ensures compliance with customer requirements, service level agreements, food safety standards, and temperature‑control protocols. The Planner Supervisor plays a key role in maintaining operational efficiency while promoting a strong culture of safety, quality, and continuous improvement.

• Provide daily oversight, coaching, and development of the planning team
• Coordinate receiving, picking, loading, and dispatch activities within cold storage
• Ensure all customer orders are accurately entered, planned, and maintained in the Warehouse Management System (WMS)
• Partner with warehouse leadership, shift leaders, and operators to optimize workflow and labor efficiency
• Work directly with customers and carriers to ensure delivery requirements, appointment adherence, and service commitments are met
• Manage service‑ and stock‑related quality issues, including temperature deviations, damages, and inventory discrepancies
• Monitor and communicate deviations from process, quality, or service standards, including risks to customer service or food safety
• Ensure product integrity is maintained at all times, including compliance with temperature controls and handling requirements
• Prepare and deliver agreed‑upon reporting and performance communication to customers

• Support site operations as required, including assisting with operational tasks during peak periods
• Help maintain a clean, organized, and audit‑ready work environment
• Actively identify and implement opportunities for continuous improvement in planning and workflow processes

We are seeking motivated and forward‑thinking individuals who thrive in collaborative and fast‑moving environments. Our ideal candidate has:

• High School Diploma or equivalent required
• Associate's degree (AA) or equivalent combination of education and training preferred

• Minimum of 2 years of experience in planning, logistics, or warehouse operations
• Cold storage, refrigerated, or food‑grade warehouse experience strongly preferred
• Prior supervisory or leadership experience preferred

Work is performed in a temperature‑controlled warehouse environment, including refrigerated and freezer areas. Regular exposure to cold temperatures and warehouse conditions.

• A supportive and collaborative environment.
• The opportunity for professional growth in a fast‑scaling, international company.
• The chance to have real impact and innovate alongside other bright minds.
• The challenge of transforming the future of cold storage and food logistics.
• A strong commitment to employee well‑being.

New Cold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

New Cold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.