Dispatch Supervisor

About New Cold

New Cold is a global leader in advanced food logistics. Our warehouse sand transport network sit at the center of the food supply chain. Connecting the world’s major food manufacturers with retailers and food service providers.

Our goal is to keep the world’s food fresh and safe with our proprietarytechnologies and innovative solutions.

New Cold designs, builds, and operates state-of-the-art cold storage facilities that are highly automated. We push the boundaries of logistics with end-to-end storage and transport operations that add greater resilience, efficiency, and sustainability to supply chains on four continents. And we are growing rapidly.

To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

We are seeking a hands-on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse environment. This working leader ensures that all customer orders are accurately picked, staged, verified, and loaded on time while maintaining strict safety, quality, and cold chain standards.

This role partners closely with warehouse, inventory, transportation, and maintenance teams to drive operational efficiency and compliance in a fast-paced environment.

• Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading
• Lead and mentor team members through active floor presence and engagement
• Assign work, monitor productivity, and ensure shipping deadlines are met
• Coordinate dock scheduling and transportation movements (inbound/outbound)
• Communicate effectively with drivers, carriers, and internal departments

• Verify product, quantities, documentation, and load accuracy
• Ensure all loads meet temperature control and cold chain standards
• Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage)
• Maintain dispatch logs, shipment records, and verification documentation
• Support audits, inventory checks, and compliance inspections
• Enforce company policies, safety standards, and operational procedures

• Train and onboard new team members
• Manage timecards, attendance tracking, PTO approvals, and payroll accuracy
• Monitor performance and provide coaching to improve efficiency and accuracy
• Participate in daily operational meetings and provide performance updates
• Identify workflow improvements to enhance productivity and reduce errors

• Ability to lift, push, or pull up to 50 lbs at times
• Ability to stand, walk, bend, and move throughout shift
• Ability to operate material handling equipment (forklift/pallet jack)
• Must wear required PPE (freezer suit, gloves, hearing protection)

May require evening, weekend, or flexible scheduling

#NCAJ

We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:

• High school diploma or GED required
• 3+ years of warehouse operations experience
• Minimum 1 year of leadership or dispatch supervision experience
• Experience in frozen or temperature-controlled warehouse environments required
• Working knowledge of shipping processes and warehouse management systems (WMS)
• Strong communication and organizational skills
• Proficient in Microsoft Office

At New Cold, our people are our most valuable asset. We take pride in ourteam-oriented culture, where innovation and collaboration are at the heart of everything we do.

• A supportive and collaborative environment.
• The opportunity for…