HHR Supervisor arrow_forward

Description

Native American Indian Preference in hiring policy is adhered to at all times;
Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

The HHR (Historical Horse Racing) Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The HHR (Historical Horse Racing) Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and repairing of all HHR machines.

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.

We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.

The resulting creation of wealth will grow opportunities for all.

• Ensures that applicable operating policies and procedures are consistently followed,

including Minimum Internal Control Standards (MICS and TICS) and financial internal controls related to HHR (Historical Horse Racing) operation

• Observes machine vendors to ensure adherence to applicable policies and procedures
• Regularly communicates and coordinates with the HHR (Historical Horse Racing) Performance Manager on projects, personnel issues including scheduling, recognition and discipline, existing and emerging HHR (Historical Horse Racing) technology, HHR (Historical Horse Racing) and system outages
• Assist HHR (Historical Horse Racing) Department management with the safeguarding of gaming machines and other gaming technology including but not limited to maintaining HHR (Historical Horse Racing) repair parts, inventory, and inventory logs
• Inspects machines and equipment daily, assists in coordinating movement of electronic bingo machines, requisitions of parts, supplies, forms and other required equipment for the efficient operation of the department
• Models and maintains positive working relationships with other key gaming related and service departments including by not limited to IT, HHR (Historical Horse Racing) Operations, Beverage Service, Housekeeping and Security
• Assist HHR Department management in team accountability in the achievement of service time targets, scheduled project work, HHR (Historical Horse Racing) and system uptime targets, and other benchmarks or targets that management deems applicable
• Provides exceptional customer service and maintains a professional work environment with supervisors and staff
• Other duties & responsibilities as assigned

• Must be twenty-one (21) years of age or older
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field–
  required
• OR Two (2) years’ Supervisory experience–
  required
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department –
  required
• OR Two (2) years’ experience in HHR (Historical Horse Racing) Performance–
  required
• Three (3) or more years of recent and related gaming experience in a casino operation, preferably installing, servicing, adjusting and repairing electronic gaming machines as a technician –
  required
• One (1) year experience providing supervision, training, technical direction and guidance to co-workers –
  required
• Experience in performing bench level electronic work– preferred
• Formal training in the repair and troubleshooting of a variety of mechanical and/or electronic equipment
• Must possess excellent communication skills and ability to write…