Field Service Technician *** Candidate must reside in New England Job Auburn area,Massachusetts USA,Maintenance/Cleaning

Position: Field Service Technician *** Candidate must reside in New England ***

Overview

The Field Service Technician (FST) provides maintenance, installation, start-up and troubleshooting for all KSD products. The FST is responsible for developing and maintaining strong customer relationships as well as maintaining accurate, complete and up to date customer information. The FST must be capable of prioritizing and handling multiple tasks simultaneously. Results will be measured by service revenue generated and growth of consumable products at targeted accounts.

*** Candidate must reside in New England ***

Responsibilities ESSENTIAL FUNCTIONS

Plan, schedule and execute service, installation, start-up and troubleshooting visits as required.

Assist the District Sales Managers (DSM) with the promotion/sales of all products, including service, service contracts and spare parts.

Grow consumable sales at assigned target accounts.

Provide accurate and timely reports and billing documentation.

Take field notes, conduct surveys, map machines and evaluate existing equipment as required.

Communicate with engineering any field modifications made during the installation of equipment.

Assist and train the customer on adjustment, setting, operation and maintenance.

Travel extensively and spend weekends and/or holidays at the customer’s location when necessary.

Safe working practices are critical as paper machines operate at high speed and injuries may be serious.

Recommend product improvements.

Adhere to KSD Employee Handbook

Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence), and customer message (mindshare, people, added value, digital transformation, and user experience.)

KNOWLEDGE,

SKILLS AND ABILITIES

Product Knowledge:
In-depth mechanical and electrical knowledge of all products.

Judgment / Decision Making:
Demonstrate consistent logic, rationality and objectivity in decision making. Achieve balance between quick decisiveness and slower, more thorough approaches, i.e. is neither indecisive nor a hip-shooter. Show common sense. Anticipate consequences of decisions.

Initiative:
Seek out seize opportunities, go beyond the “call of duty”, finds ways to surmount barriers. Resourceful, action-orientated “doer”, achieving results despite lack of resources. Shows basis for action (“do it now”). Takes reasonable risk and learns from mistakes.

Adaptability:
Not rigid-intellectually, emotionally, interpersonally. Adjusts quickly to changing priorities. Cope effectively with complexity.

Team Player:
Reach out to peers to tear down walls. Overcome “we-they” relationships. Approachable. Earn a reputation for leading peers towards support of what is best for total company. Cooperate with management (but not “yes person”) and establish collaborative relationship with peers (without being a “pushover”).

Customer Focus:
Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes “partner” relationships with customers. Regarded as visible and accessible by customers.

Compensation $85,000 - $120,000 WORKING CONDITIONS

Must be able to perform strenuous activities and work in a paper-mill environment which could be hot, dusty, have disagreeable odors, noise, confined work spaces, around dangerous equipment among others. Lift and carry items that are bulky and heavy. Heavy travel requirements.

Who is Kadant Solutions Division?

Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.

Why consider joining the Kadant team?

Kadant was named as one of America’s Most Responsible Companies by Newsweek
Kadant was named as one of America’s Greatest Companies 2025 by Newsweek
Kadant was named as one of America’s Greenest Companies 2025 by Newsweek
Kadant was named to Newsweek’s list of America’s Greatest Workplaces for Parents & Families 2024
100% of Kadant’s energy comes from renewable sources.
Kad…