Maintenance Manager - IHG Army Hotels Fort Gordon

Responsibilities

• Manage the daily activities of the department, plan and organize work, communicate goals, and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing and human‑resources actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Educate/train employees on current safety issues to ensure compliance with all federal, state, and local laws and safety regulations. Inform management of hazardous situations, emergencies or threats to guests, employees or hotel assets.
• Maintain and repair the interior and exterior of buildings, hotel rooms, contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation and water‑treatment systems, and swimming pool if applicable.
• Ensure the execution and achievement of the hotel’s preventive maintenance program goals (e.g., Holi‑Kare, Crowne Kare, Suite Kare).
• Ensure that tools and equipment are prepared and operational for the following day’s work.
• Monitor budget and control expenses within the department; participate in the preparation of the annual departmental operating budget and financial plans.
• Establish and maintain procedures to ensure the security of inventory and assets, replenish supplies in a timely manner, and minimize waste.
• Respond courteously and promptly to all guest questions, complaints and requests to ensure a high level of guest satisfaction.
• Work with corporate product managers, engineers, and/or outside architects regarding renovations and other projects; contact contractors for bids and meet with construction supervisors to ensure timely completion within budget.
• May be responsible for determining the security requirements necessary to protect hotel property, employees and guests, and/or manage the relationship with a third‑party security firm.
• Promote teamwork and quality service through daily communication and coordination with other departments. Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, discuss pricing or service issues, and resolve vendor performance issues
  • Contractors – to obtain and review bids
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (professional organizations, community groups, local media)
• May assist with other duties as assigned and serve as “manager on duty” as required.

This is the top Maintenance/Engineering job in a small‑to‑medium limited or full‑service, or extended‑stay hotel which may include older buildings with associated maintenance difficulties and a moderate range of facilities, including one or more food and beverage outlets, and/or meeting space or catering/convention facilities. Supervises a small maintenance staff.

• Some college or advanced vocational training plus four years of experience in general building maintenance and/or construction, including supervisory experience, or an equivalent combination of education and experience. Hotel experience preferred. Professional certifications and licenses required by law.
• Ability to perform the following physical tasks:
  • Carrying, lifting, pushing and/or pulling items weighing up to 100–300 pounds
  • Frequently standing up and moving around the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, kneeling, climbing and crawling
• Specialized expertise in plumbing, electrical, mechanical and carpentry fields. Level 3 EPA certification, HVAC and refrigeration certificates, licensed plumber and/or journeyman status for electrician and carpenter may be required.
• Strong verbal and written communication skills; ability to interact with guests, employees and third parties in a manner that reflects positively on the hotel and brand.
• Basic mathematical skills: budgeting, profit‑loss concepts, percentages, variances.
• Problem‑solving, reasoning, motivating, organizational and training abilities.
• Required to work nights, weekends, and/or holidays as needed.

This position is an exempt position with an annual salary range of 52,960.00 – 66,200.00.

The company is an equal‑opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or any other protected characteristic. Reasonable accommodations are provided as required.