Maintenance Technician

Role Overview

The Maintenance Technician is responsible for ensuring the safe, reliable, and continuous operation of BYLDPro production equipment, facility infrastructure, and connected manufacturing systems, including the BYLDPortal and SMART BYLDPro-enabled workflows. In addition to traditional mechanical and electrical maintenance, this role provides Level 1 (site-level) troubleshooting for machine-connected software, sensors, and system interfaces to keep production running and minimize downtime. The Maintenance Technician plays a critical first-response role in BYLDPro’s SMART facility operating model, escalating issues appropriately to enterprise and BYLDTech teams when required.

• Equipment Maintenance & Reliability:
  Perform preventive and corrective maintenance on production equipment, tools, and facility systems; execute maintenance tasks according to enterprise PM standards and schedules; identify early signs of equipment degradation or instability and escalate proactively; support reliability-driven improvements to reduce recurring failures.
• Smart Facility & BYLDPortal – Level 1 Support:
  Provide Level 1 troubleshooting for issues related to machine connectivity, sensors, scanners, shop-floor terminals, and BYLDPortal interactions at the machine or operator level; perform basic system checks and resets (within defined authorization); verify machine status, alarms, and data flow before escalation; work with operators to restore production quickly and safely.
• Troubleshooting & Repair (Mechanical / Electrical / Systems Interface):
  Diagnose and repair mechanical, electrical, pneumatic, and hydraulic issues; troubleshoot equipment issues that may involve PLC-controlled machinery, HMIs, and machine-to-system communication; restore equipment to operational condition and validate proper system feedback.
• Escalation & Support Model (Critical):
  Operate within BYLDPro’s three-level support model:
  Level 1 – Site / Regional (This Role);
  Level 2 – Enterprise (BYLDPro);
  Level 3 – BYLD Technology (Poland).
• Level-specific details:
  Level 1 focuses on initial diagnosis, basic troubleshooting, mechanical/electrical fixes, and system checks;
  Level 2 covers escalation to Director of Maintenance & Reliability, escalation to Head of OT & Manufacturing Systems, and advanced diagnostics;
  Level 3 handles software defects, portal logic issues, and core system or integration problems.
• Maintenance Documentation:
  Maintain clear, structured escalation with accurate problem descriptions and supporting information; execute preventive maintenance tasks on schedule and maintain clear maintenance and incident logs; document system-related issues, symptoms, and resolution steps; support continuous improvement of maintenance and troubleshooting procedures.
• Spare Parts, Tools & System Readiness:
  Assist in managing spare parts inventory, including critical spares; maintain tools, diagnostic equipment, and system access devices; ensure shop-floor terminals and related hardware are operational.
• Safety & Compliance:
  Follow all BYLD safety policies and applicable regulations; adhere to Lockout / Tagout (LOTO) procedures; maintain a clean, safe work environment; participate in safety training and incident investigations.
• Training & Knowledge Sharing:
  Support operator training on basic equipment care and first-level system awareness; share lessons learned related to equipment and system issues; participate in reliability, CI, and SMART BYLDPro initiatives.

• Software development or system configuration
• ERP / BYLDPortal architecture
• Maintenance strategy or budgeting
• Vendor contract ownership

• Equipment and system uptime
• Mean Time to Repair (MTTR)
• Preventive vs. reactive maintenance ratio
• Quality of issue escalation (right issue, right level)
• Safety compliance
• Accuracy of maintenance and system documentation

• High school diploma or GED; trade school or technical certification preferred
• 5+ years experience in industrial or manufacturing maintenance; (8+ years preferred for Medium and Large facilities)
• Strong hands-on experience with mechanical and…