Service Manager

The Service Manager oversees maintenance operations for a residential apartment community, providing hands‑on leadership, vendor oversight, team development, and operational consistency to ensure high‑quality service delivery and property readiness. This community was converted from a hotel to residential apartments, and the building mechanics operate similarly to a commercial site. Experience in both multifamily maintenance operations and commercial building operations is strongly preferred!

• Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction
• Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make‑readies, and emergency response across assigned properties
• Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness
• Oversee vendor and contractor relationships — schedule third‑party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements
• Direct unit turn scheduling and execution to minimize vacancy days and ensure move‑in readiness meets company standards
• Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality
• Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards
• Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials
• Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership
• Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues
• Support repair, maintenance, and capital budget planning and cost management across assigned communities
• Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements)
• Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties
• Follow and enforce company safety procedures and appearance standards

• Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skills
• Strong multifamily maintenance management experience
• Experience in commercial building maintenance preferred
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems
• Strong leadership and customer service skills
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios
• Strong record‑keeping and team support skills
• High School diploma or equivalent

• Bilingual communication ability where useful for the properties
• High school diploma; trade school or some college
• CAMT certification
• Multifamily supervisory experience

• Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability
• Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience
• Coordinate with leasing and office teams on unit turn timelines, move‑in readiness, and property condition updates
• Manage vendor and contractor communication — relay scope of work, schedule repairs, and follow up on completion quality and timelines
• Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team
• Interface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performance
• Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review

• Advanced proficiency in property management and work order…