RTLS Service Technician

• Entry level
• Customer Service & Contact Center Operations
• Travel Required:
  
  61%-100%
• 30-Oct-2026

Location: Atlanta, GA

Job : 49409

The RTLS Service Technician- HID Technologies is responsible for installing, commissioning, servicing multiple RTLS healthcare technologies, processing customer orders including order entry, checking production, order acknowledgment, & training customers on use of solutions. This position, along with other team members will float between various customers to provide support

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

• Servicing, installing, troubleshooting, repairing, maintaining, and inspecting RTLS and environmental temperature monitoring solutions for healthcare customers.
• Troubleshooting existing installations and utilizing as-built drawings and documentation to identify and correct system deficiencies.
• Providing onsite validation and testing of RTLS systems.
• Responding to support tickets within established SLA requirements and escalating issues when appropriate
• Performing preventative maintenance, repair, and emergency service calls to ensure operational readiness
• Traveling extensively to customer sites and providing timely onsite support.
• Responding to support tickets within established SLA requirements and escalating issues when appropriate.
• Collaborating with Customer Success Managers to ensure service excellence and high levels of customer responsiveness.
• Assisting with continuous improvement initiatives to enhance RTLS installation, maintenance, and service delivery processes.

• Vocational school or 2-year college degree preferred. High school diploma or GED equivalent
• In lieu of degree a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions.
• Working knowledge of technical characteristics of RTLS.
• Customer focused while maintaining a charismatic yet strategic and proactive approach.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
• Ability to effectively communicate in the English language, both verbally and in writing.
• Effective communicator on all levels, including C-Suite.
• Ability to adapt to change and learn new systems in challenging situations.
• Previous experience working in Healthcare or Healthcare IT is preferred.
• Proficient in MS Office Suite and Smartsheets is preferred.
• Reliable Transportation. Travel required at least 60% of the time. 0 to 10% outside of METRO Atlanta area.

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes.
  
  If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

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