Service Assistant

BMW of South Austin

Location:

5501 S. IH 35 Frontage Rd, Austin, Texas 78744

Summary: Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
• Assists Service Advisor by working with customer and technician to identify required maintenance.
• May advise customers on necessary and recommended services.
• May offer additional services and repairs to customers.
• Assists with moving vehicles.
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
• Schedules appointments with customer.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• Up to 3 years
• 3-5 years
• 5+ years

Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Valid Driver’s License. Automobile Salesperson License.

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Employee is regularly required to talk or hear. Frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Work is performed in the service area. Duties may include conducting road tests, inspecting customer vehicles, and frequent movement around the Service Department to convey information between customers, service technicians, and employees from various departments.

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Ability to add, subtract, multiply, and divide.

Ability to apply common sense understanding to carry out instructions and to deal with standardized situations.

• Servant Leadership: Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve a high level.
• Integrity: Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm: Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning: Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement: Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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