Field Service Technician | Austin, TX

About the Team

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading.

Bermex is looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

Bermex, Inc.
• Full time Regular

The Field Service Technician reports to the Project Manager s position plays a key role in completing service orders, which may include delivering notices, finding meters, reading meters and miscellaneous tasks necessary for the utility billing department. This position requires a high degree of driving, excellent time management, and exceptional flexibility day to day.

• Meter maintenance: remove inactive meters, locate curb valves, discontinue services, conduct safety inspections including detection of gas leaks or theft investigations, complete assigned duties in the required time frame for cycle readings, assign sequence numbers to new services, rearrange meter reading routes as necessary, read meters on a daily and/or special basis, evaluate unsafe conditions; clean out meter boxes, use electric, gas, water meter reading devices, printed materials such as service orders, maps, manuals, and computer printouts, read meters in various environmental conditions, extensively walk and stand for much of the workday, walk for long distances (occasionally up to 20 miles per day) in various weather conditions, exert physical force moving objects (routinely 10 lbs of force, up to an occasional 50 lbs of force).
• Customer communication: refer all consumer complaints to the appropriate authorities, provide general information about the meter services to customers when applicable, use telephones, tablets, and/or computers to communicate.

• Other duties as assigned.

Must haves:

• Education:
  
  None. Must be 18 years of age or older.
• Experience:
  
  No experience necessary. Employees will be trained. Must possess a valid driver’s license.

Nice to haves:

• Education:
  
  High School Diploma or GED.
• Experience:
  
  Experience in meter reading or working in outdoor conditions; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors.

Your

Skills:

• Ability to multi-task, work independently and as a team.
• Exceptional flexibility in daily routines and route scheduling.
• Adequate time management skills to finish daily meter maintenance.
• Excellent communication skills, comfortable interacting with management and customers.
• Ability to interact with unhappy or negative customers in a professional manner.
• Excellent attention to detail for problem solving and findings.
• Ability to walk long distances and prepare for weather conditions, accordingly.

This role would not be a good fit if you:

• Do not enjoy working independently.
• Do not enjoy working in outdoor conditions.
• Do not enjoy walking long distances.
• Are not flexible and do not enjoy adapting to your current work schedule or routine.
• Do not have adequate planning and time management skills to finish a day’s work in a timely manner.

• Drug/alcohol testing is required.
• Drug/alcohol testing required per Non‑Regulatory requirements for employees working with water, electric or meters.
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters.

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options.
• Company‑paid group life insurance, accidental death & dismemberment insurance, short and long term disability.
• Flexible Spending Accounts or an option for a Health Saving Account with company match.
• Company‑paid Employee Assistance Program (EAP) for all employees and eligible family members.

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
• Roth or Traditional 401(k) Retirement plan with company match.