Senior Computer Operations Specialist Job Austin area,Texas USA,Maintenance/Cleaning

Job Summary

Senior Computer Operations Specialist, operating and monitoring computer systems and peripheral equipment within a command‑center environment inside University Data Centers to ensure overall availability and reliability that meet or exceed defined service levels.

Benefits

Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
Vision, Dental, Life, and Disability insurance options
Paid vacation, sick leave, and holidays
Teachers Retirement System of Texas (defined benefit retirement plan)
Additional Voluntary Retirement Programs:
Tax‑Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Training and conference opportunities
Tuition assistance
Athletic ticket discounts
Access to UT Austin's libraries and museums
Free rides on all UT Shuttle and Capital metro buses with staff

Responsibilities

Monitor and control the operation of computer system consoles.
Analyze and escalated reported issues, coordinating resolution.
Perform data‑hall tasks including securing access to UDC Austin data centers, providing Tier 1 technical assistance for customers (hard‑drive swaps, crash‑cart connections, power‑cycle systems), escorting UT personnel and vendors, and conducting data‑center site checks.
Receive and ship parts equipment, provide media‑destruction services for UDC customers, and remove and deliver surplus equipment as needed.
Perform administrative tasks and adhere to policies.
Respond to and fulfill job tasks within established Service Level Agreements.
Maintain an acceptable driver rating per policy UTS
157 to drive on‑ and off‑campus utilizing university‑owned vehicles.
Participate in email, project work, meetings, and training.
Maintain strict adherence to attendance and punctuality for assigned shift.
Perform any other related functions as assigned.

Required Qualifications

U.S. Citizen, resident, or officially recognized asylee.
High school graduation or GED.
Three years of experience operating computers and auxiliary equipment.
Superior customer‑service skills.
Ability to prioritize tasks effectively.
Work seamlessly across organizational boundaries.
Ability to communicate intelligently and effectively with personnel performing maintenance or upgrade work on computer/facility systems (verbal and written).
Must complete and pass the CJIS background check process to qualify for employment.

Preferred Qualifications

Five or more years of experience supporting operations of computers and auxiliary equipment.
Experience supporting operations during overnight shifts.
Experience providing support to mission‑critical data centers or network operation centers.
Understanding of electrical and mechanical systems involved in critical data‑center operations (HVAC, electrical, and UPS systems).
Working knowledge of networking concepts, protocols and cabling.
System administration of Windows, Unix and/or Mainframe platforms.
Ability and willingness to devise creative and innovative solutions to reduce costs with minimal impact on reliability.
Technical certifications such as ITIL, A+, or Data Center.

Driving Required

This job requires a class “C” operator’s driver’s license and a current three‑year driving record from the current state of residence. If you are not a Texas resident, a Texas driver’s license must be obtained within 30 days of becoming a Texas resident. The driving record will be evaluated to determine eligibility to drive a university‑owned vehicle.

Salary Range

$44,000 + depending on qualifications. This shift provides an additional $6,000 annually in shift differential pay.

Working Conditions

May work in all weather conditions.
May work in extreme temperatures.
May work around standard office conditions.
May work around electrical and mechanical hazards.
Repetitive use of a keyboard at a workstation.
Use of manual dexterity (e.g., using a mouse).
Lifting and moving up to 50 lbs.
May perform duties in non‑office settings including walking, bending, climbing stairs and ladders.

Work Shift

Monday – Thursday, 10 pm – 8:30 am (subject to change); frequent nights, some weekends and holidays required.

Required Materials

Resume/C…