Service and Repair

Branson Ultrasonics is seeking a Service & Repair Technician to join our team! This remote opportunity is responsible for assembly, test, troubleshooting and repair of both standard and special equipment. Develop written and verbal estimates for repair evaluations. Work from verbal or written engineering documentation, BO’s, assembly prints, plumbing diagrams, electrical diagrams or schematics, to meet department production schedule. Accept field service phone calls to assist customers in troubleshooting on‑site problems and initiate actions to minimize customer downtime and total customer satisfaction in all activities.

This role will also make recommendations to help implement process improvements to ensure quality goals are met. Perform Equipment Calibrations when required.

• Responsible for repair documentation and written/verbal cost estimates by evaluating controls, power supplies, a variety of actuators and technologies such as Ultrasonics, Metal Welding, Industrial Cleaning and Laser Welding, or by soliciting assistance as needed for applications issues.
• Work with and operate hand tools and electrical/electronic test equipment to perform a variety of electrical and mechanical tests and operation to repair and verify customer equipment for shipment. Ability to read and interpret engineering prints, sketches and verbal instructions.
• Assist in the development and documentation of new and special products. Suggest and implement test criteria for capability studies.
• Inspect work for defects and workmanship to ensure quality at every stage of the process.
• Work within established time standards to meet customer repair turnaround and estimated repair cost. Requires ability to schedule and analyze workload to achieve objectives.
• Perform administrative and record keeping support as required to meet the company objectives; time sheets, cycle counts, reconciliations, BOM audits, quality data information, warranty in‑house repair costs.
• Assemble, test, troubleshoot and repair electronic and electro‑mechanical assemblies to prescribed test procedures, using test equipment such as VOM, oscilloscope and current meters. Calibrate equipment when required.
• Maintain equipment and proper housekeeping and workplace organization.
• Assist in forecasting and controlling incoming repairs to achieve company repair turnaround objectives.
• Perform other duties as assigned by Service Manager.

• HS or equivalent GED, with additional specialized knowledge of engineering disciplines typically obtained through formal technical training at the college or trade school level.
• Minimum of 5 years’ experience in progressively complex troubleshooting and repair on electro‑mechanical machines and components. Working knowledge of manufacturing concepts.
• Ability to travel 80–85%.
• Legal authorization to work in the United States. Sponsorship will not be provided for this position.

• Associate or Bachelor Degree in Engineering or similar field.
• Good communication skills, both written and verbal, to effectively deal with customers. Good mechanical background and well organized. Ability to read and understand both mechanical and electrical blueprints, layouts, wire lists, and schematics. Position requires extensive travel, including overnight.

Salary/Pay Range: $65,000 – $80,000 annually, commensurate with skill, talent, capability and experience. The company provides medical, dental and vision insurance, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition programs, flexible time‑off plans, paid parental leave, vacation and holiday leave.

Branson Ultrasonics is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of discrimination or harassment.

Only employees with legal authorization to work in the United States are eligible for this position. This role does not offer sponsorship for any visa or work authorization.

No calls or agencies please.