Assistant Facilities Manager

Assistant Facilities Manager

The Assistant Facilities Manager supports the Facilities Manager in leading all maintenance operations at the venue. This role is responsible for the repair and replacement of equipment, including the game system and entertainment technologies, building maintenance, and the upkeep of all hardware, machinery, and systems associated with Topgolf's hospitality operation.

The Assistant Facilities Manager also plays a key role in building the Facilities team, supporting hiring, scheduling, team member development, and team engagement, while ensuring safety, compliance, and budget standards are consistently met.

Support Facilities Operations

• Support the Facilities Manager in the day-to-day operation of the Maintenance Department

• Monitor the operation and proper use of all equipment and systems throughout the venue

• Monitor the use and inventory of spare parts, maintenance supplies, and equipment

• Collaborate with the Operations team on building and grounds maintenance priorities

Lead and Develop the Team

• Coach, develop, and drive engagement with Facilities Team members and Porters

• Ensure all team members are adequately trained, properly equipped, and held to a high standard

• Delegate tasks clearly and follow up to ensure timely, quality completion

• Support hiring, scheduling, and onboarding of Facilities team members

Manage Costs and Compliance

• Control department budgets and spending within established guidelines

• Maintain all safety, health, and environmental policies and procedures

• Ensure all city, county, state, and federal maintenance regulations are met

• Maintain a clean driving record and manage equipment and supply vendors responsibly

Uphold Safety and Standards

• Proactively identify and address maintenance issues before they impact guests or Team members

• Ensure facilities standards consistently support the overall guest experience

• Demonstrate Topgolf's core values:
Fun, One Team, Excellence, Courage, and Caring

Core Competencies for Success

Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes the Facilities team to complete maintenance and repair work to a high standard and on time

• Maintains focus on venue condition goals even during high-demand or short-staffed periods

• Fosters a sense of urgency in the team for resolving issues before they impact the guest experience

• Shows determination in the face of complex repairs, equipment failures, or competing priorities

Ensures Accountability | Holding self and others accountable to meet commitments.

• Monitors maintenance task completion and holds Team members accountable for quality and standards

• Accepts responsibility for department performance and takes action when results slip

• Ensures full compliance with safety, health, and regulatory requirements at all times

• Follows through on commitments to the Facilities Manager, Operations team, and vendors

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

• Addresses gaps in the team's ability to meet the facility standards that directly impact the guest experience

• Ensures maintenance issues are resolved before they affect guests or the overall venue experience

• Holds team members accountable for completing work that supports a safe, clean, and guest-ready venue

• Aligns Facilities operations and daily priorities to support outstanding guest experiences

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency

• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning

• Aligns Facilities priorities and daily work plans with the needs of the broader Operations team

• Balances preventive maintenance tasks with reactive repair demands in a high-volume environment

Qualifications

• 3+ years of maintenance experience, with at least 1 year of recent supervisory experience

• Experience in building maintenance, equipment repair, and facilities systems

• High school diploma or equivalent

• Must have a clean driving record

• Excellent…