Assistant Service Manager - Austin, TX

About the Role

We are seeking a motivated and hands-on Assistant Service Manager to support the daily maintenance operations of our Austin community. In this role, you'll help ensure apartments and common areas are move-in ready, assist the maintenance team, and support the Service Manager with workflow management. This is a highly visible, resident-facing position for someone who takes pride in providing a safe, well-maintained, and welcoming environment.

At Knightvest, we believe in Thriving Communities, Dependable Results, Winning Teams. Our culture values integrity, professionalism, and fun - all while delivering exceptional service to residents.

• Assist the Service Manager with scheduling and managing service requests, make-ready apartments, and special projects.
• Complete service requests and make-ready checklists for every unit turned and ensure apartments are prepared to meet KV standards.

• Perform painting, carpet repairs, cleaning, general repairs, and housekeeping duties to deliver a quality move-in experience.
• Address any maintenance concerns in vacant units, models, and common areas, reporting issues to the Service Manager.

• Assist in upkeep of grounds, common areas, and amenities, including trash removal, pressure washing, painting, and general cleaning as needed.

• Organize and maintain maintenance shop equipment and supplies; report needs to the Community Manager.
• Maintain the work-order log book and keep Material Safety Data Sheet (MSDS) manuals up-to-date.

• Inspect the property daily to maintain appearance and functionality, making repairs and submitting reports to the Service Manager.
• Enforce safety regulations and company policies, and immediately report illegal conduct by vendors, residents, or employees.

• Refer outside vendors to the Service Manager or office for authorization.
• Execute work orders promptly and efficiently, maintaining high quality standards.

• Maintain a positive, can-do attitude at all times and provide friendly, professional service to residents.
• Support sister properties as requested to ensure consistent service across the portfolio.

• 1+ year experience in multi-family property maintenance.
• Hands-on experience with plumbing, electrical, carpentry, painting, and appliance repairs required.
• Ability to communicate within the team and residents in order to provide customer service.
• EPA Section 608 Type II or Universal Certification required.
• Certified Pool Operator (CPO) preferred or able to certify within 90 days.
• HVAC experience preferred;
  Certified Apartment Maintenance Technician (CAMT) preferred.
• Must own personal tools.
• Must have the ability to work on-call after hours for emergencies.
• Experience with One Site, Real Page, or ALN preferred.
• Knowledge of state, local, and federal Fair Housing laws.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Internet Explorer) preferred.