Division Manager, Austin Facilities Management

Citywide Property Management And Trades/Maintenance Operations Lead

This position leads citywide property management and trades/maintenance operations for Austin Facilities Management. It oversees building system reliability, preventive and corrective maintenance, major contracts, and budget planning while managing a large, multidisciplinary workforce. The position ensures safe, efficient facility operations, supports capital improvement efforts, coordinates with City departments and partners, and drives continuous improvement across a diverse municipal portfolio.

Purpose:

Under general direction and working independently, this position provides leadership and operational oversight for a major division within Austin Facilities Management (AFM) responsible for the delivery of Citywide property management and/or trades and maintenance services. The role ensures safe, reliable, and efficient building systems; manages a large multidisciplinary workforce; and aligns operational strategies with City goals and service expectations.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develops, executes, and evaluates strategic short-range and long-range plans, goals, and operational frameworks for citywide property management and/or trades and maintenance programs.
• Oversees Citywide building operations, maintenance activities, and service delivery across a wide portfolio of municipal facilities, ensuring reliability, safety, and operational continuity.
• Coordinates facility, operational, and project activities across City departments and with external partners, including contractors, consultants, regulatory agencies, and community stakeholders.
• Directs preventive and corrective maintenance programs and oversees facility improvement and capital renewal projects to ensure regulatory compliance, safety, and alignment with long-term asset management strategies.
• Develops and manages the division's operating and capital budgets, including financial forecasting, resource planning, and monitoring expenditures to maintain fiscal responsibility.
• Prepares, reviews, and presents reports, performance metrics, and operational analyses to communicate division performance and inform decision-making.
• Provides oversight of major contracts, service agreements, and vendor performance related to property management, building systems, trades services, and maintenance operations.
• Directs and participates in the response to emergency repairs, service disruptions, and continuity-of-operations incidents affecting City of Austin facilities and infrastructure.
• Leads and supports continuous improvement efforts, including assessment of workflows, technology needs, staffing structures, and operational effectiveness.
• Investigates and resolves service concerns, operational issues, and compliance matters related to facility operations, maintenance, and property management activities.
• Facilitates, conducts, and represents the division and department in meetings with City leadership, partner departments, contractors, community groups, and the public.
• Collaborates with internal stakeholders to ensure coordinated facility operations, capital planning, operational readiness, and customer service throughout the City.
• Develops and implements procedures, standards, and policies to ensure efficient, customer-focused operations and consistent safety, compliance, risk mitigation, and quality across citywide facilities.

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of facility operations related to property management, building systems, trades work, and infrastructure maintenance.
• Knowledge of fiscal planning…