Service Manager

Birge & Held

Investing in Communities to Transform Lives.

Residences on Ronald Raegan and Linden Square

Birge & Held

Investing in Communities to Transform Lives.

Supporting 2 Multifamily Communities - 550 Units

Residences on Ronald Raegan and Linden Square

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, "Investing in Communities to Transform Lives."

The Service Manager will oversee the day-to-day maintenance of an asset assigned. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset.

The Service Manager reports to the Operations Manager.

• Provide hands‑on leadership and direction to on‑site maintenance teams across B&H properties to ensure consistent, high‑quality service.
• Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.

• Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life.
• Conduct regular inspections and audits to assess property conditions and identify areas needing attention.
• Confirm accurate replacement of capital items, ensuring proper repair‑vs‑replacement decisions are made.
• Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager.
• Perform on‑site work when necessary to support property functionality and appearance.

• Collaborate with Operations Managers to schedule and execute capital improvement and renovation projects.
• Schedule vendor work as needed, ensuring timely execution and quality results.

• Ensure all maintenance operations comply with OSHA regulations and local, state, and federal requirements.
• Promote safe working practices and adherence to company policies at all times.

• Manage vendor relationships and oversee third‑party contractors for services such as HVAC, plumbing, landscaping, and general maintenance.
• Monitor vendor performance to ensure cost‑effectiveness and quality standards.

• Maintain inventory control of tools, equipment, and maintenance supplies.
• Oversee procurement processes to ensure timely and budget‑conscious purchasing across sites.

• Respond to emergency maintenance issues and provide after‑hours support when necessary.
• Ensure all maintenance staff are available to participate in the on‑call rotation as needed.

• Maintain property grounds as needed to ensure a clean, safe, and welcoming environment for residents and visitors.
• Support…