Service Technician; Diesel​/Heavy Duty Trucks

Overview

Affinity Truck Center is an established leader in new and used truck sales, parts and service, lease and rental, and financing. We have built our reputation on the work of our dedicated and experienced staff. We believe that our people are a key driver of our success. We offer a competitive wage and benefits package, a unique level of concern for our employees, and a stimulating work environment.

At Affinity Truck Center, you can expect to be part of a team of people who care about their work, their clients and each other.

Full-time

The Company currently offers 2 bonus plans for this position: a retention bonus and an efficiency bonus.

Correctly and completely diagnoses and repairs assignments in an equitable and fully recoverable/reliable amount of time.

• Helps in conjunction with all other staff, ensures the security of client’s truck and property by applying protocols that are specific to their post.
• Completes diagnoses assigned equipment repair issues, accurately and completely.
• Prepares and passes on an accurate list of needed parts and repairs for review and authorization to Service Advisor.
• Secures current price quotes through the Parts Department if requested.
• Look up and document non-overlapping standard repair times (SRT). Communicates this information with the Advisor.
• Performs authorized repairs and adjustments in a consistent, high-quality, timely manner to a professional standard.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Endeavors to remain up to date on the latest technical information and service procedures.
• Understands and is fully capable of properly using all necessary test equipment and special service tools, pertaining to diagnoses and repair of appropriately assigned jobs.
• Manages repair strategy and vehicle downtime to effectively return downed equipment to productive service as soon as possible.
• Communicates findings, observations, and conclusions, to take adequate responsibility for their time investment on the job assignment and ensure stability.
• Takes adequate responsibility for time invested in job assignment and ensures salability.
• Performs all repairs within established standard repair times (SRTs).
• Aids the advisor in meeting deadlines and delivery of all promises made regarding assigned jobs and targets.
• Advises advisor of any complication immediately. Notify manager if necessary.
• Remains continuously aware of assigned workload while managing production time and repair promises.
• Ensures that repair order stories are kept up-to-date, accurate, and complete with concise descriptions, including cause of failure and work performed.
• Returns all shop tools and equipment promptly to assigned storage locations in clean, orderly, and usable condition.
• Attends all required service tech training sessions and Service Department meetings.
• Assists in instructing trainees as ordered by the Service Manager.
• Keeps shop area neat and clean.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Operates all tools and equipment in a safe manner.
• Safeguards information system assets by identifying abnormalities, reporting suspicious activity and/or content, and contributing to the resolve of cyber security problems.
• Performs other duties assigned.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively communicate with a positive outlook and attitude is a must.
• Valid Driver license and ability to be insured by Affinity (Class A &
  
  C)

• Two-year college or technical school or six months to one-year training related experience/training or equivalent combination of education/experience

Due to the nature of our business, and the duties of the position in particular, the actual schedule you will be required to work will vary based upon…